“Customer information, project management, real-time process information. Exact puts everything into one system, one central memory for your organization where you find everything in one go.” –Jarno van Hurne, Global Product Marketing Director for Exact
The global Business Process Management (BPM) market was estimated to be worth US$4.65 billion back in 2014. Driven by a rise in business ingenuity, as well as sound cost efficiency and a visible Return on Investment (RoI), the market is now growing at an annual CAGR of 18.4 percent, forecasting a global market worth of US$17.96 billion by 2022.
As the world manoeuvres through the era of digitization, organizations must shift towards the intelligent Business Process Management Suite (iBPMS), updating, reshaping and invigorating existing business strategies models in order to align with current consumer expectations.
“Companies are always trying to find new ways to improve productivity,” says Jarno van Hurne, Global Product Marketing Director for Exact.
“Companies that have a high proportion of interaction workers can realize tremendous productivity improvements through faster internal communication and smoother collaboration, while companies that depend very heavily on influencing consumers can derive considerable value by interacting with them via different social channels, and by monitoring the conversations to gain a richer perspective on product requirements or brand image – for much less than what traditional research methods would cost,” he adds.
Interaction workers, as mentioned by van Hurne, are defined as managers, salespeople, customer service representatives and other skilled professionals whose jobs require interaction with others ranging from employees to customers and suppliers.
Known to be the world’s third-largest sector for BPM technologies after North America and Europe, Asia is expected to see significant growth over the next few years, galvanized by widespread industrialization and the inauguration of start-ups in China, India, and the surrounding ASEAN nations.
From purchasing to sales, planning and quality control – there are so many things to consider when it comes to daily business functions. The most useful tools are those that allow you to spend your time doing rather than searching, letting you automate and then digitally-manage processes to keep your service at its optimal level.
“Two-thirds of the potential value lies in improving collaboration and communication within and across enterprises,” Van Hurne explains.
The Director notes that on average, an interaction worker spends about 28 percent of the work week simply managing emails, while nearly 20 percent is spent looking for internal information or tracking down colleagues who can help with specific tasks.
“But when companies use social collaboration solutions internally, messages become content; a searchable record of knowledge can reduce, by as much as 35 percent, the time employees spend searching for company information.”
This is why Exact for BPM strives to bring every aspect of your business together, offering a solution that stores crucial customer data, aids with project management, and provides real-time process information in one easy-to-use, comprehensive system.
On top of letting you streamline and automate procedures that form the bedrock of your business, Exact for BPM ensures all information is directly linked to the right project, customer or employee, and remains easily-accessible as and when you need it.
Through the provision of a centralized solution that serves as a single point of contact, the software presents a unique, distinct and convenient solution to customer inquiry and response, ensuring they are directly transferred to the ideal person for the job who then has immediate access to the tools they need.
Tailored to serve the needs of any global business, Exact for BPM is both expandable and adjustable without the added inconvenience of having to program. On top of this, the solution promises maximum flexibility, letting business leaders and employees work anywhere in the world via their smartphone, tablet, or any other mobile device.
Exact for BPM represents a standardized, elite solution that promises agility. Its software is incredibly configurable and adaptable, and therefore vows to serve the needs of the everchanging market in any time or place.
“To reap the full benefit of social technologies, organizations must transform their structures, processes and cultures: they will need to become more open and non-hierarchical and to create a culture of trust,” Van Hurne concludes. “Ultimately, the power of social technologies hinges on the full and enthusiastic participation of employees who are not afraid to share their thoughts and trust that their contributions will be respected.
“Creating these conditions will be far more challenging than implementing the technologies themselves.”
Click here to learn more about Exact for BPM