The study found that the risk of fraud has risen in tandem with digital adoption in India. Source: Shutterstock

Digital fraud cases on the rise in India

A RECENT study revealed that India has the second-largest risk of digital fraud in the Asia Pacific region as almost half of its consumers have reported experiencing either direct and indirect forms of retail fraud.

The study by credit information company Experian and International Data Corp (IDC) said the fraud risk in India was at 8.1 points, coming in second to Indonesia at 8.7 points and higher than the average 5.5 points in the Asia Pacific.

The study surveyed over 3,200 consumers in 10 markets across the Asia-Pacific between May and June 2017, of which 320 consumers were surveyed in India, the Economic Times reported.

Countries surveyed include Australia, China, Hong Kong, Indonesia, Japan, New Zealand, Singapore, Thailand and Vietnam.

The study found that the risk of fraud has risen in tandem with digital adoption in India.

“Consumers have the maximum shopping apps per person in India, an average of three per person,” the study read.

The study pointed out that 48 percent of consumers in India have experienced direct and indirect retail fraud.

Auto loan frauds rose fastest in 2017, especially for car loans and personal loans with 0.37 percent of auto loan applications being fraudulent compared to 0.23 percent the previous year. Fraudulent personal loan applications rose to 0.72 percent in fiscal 2017 from 0.50 percent in 2016.

A salesman checks a customer’s iPhone at a mobile phone store in New Delhi, India. Source: Reuters

The country has also seen a rise in frauds related to mortgage loans and credit cards compared to the year before.

On the other hand, frauds linked to identity thefts rose by 75 percent, which is lower than the 77 percent year-on-year rise seen in 2016, the report said.

The survey covered the banking, finance, telecommunications and retail sectors.

“Out of the three surveyed sectors, Indian retail merchants experience high fraud rates of as much as five percent of total gross merchandise value,” it said.

The report added the various methods devised by fraudsters leading to such losses are 19 percent return frauds, 11 percent clean fraud and 11.1 percent “card not present” fraud cases.





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