Over 100,000 websites down in Asia-Pacific amid GoDaddy server issues
THE world’s largest domain registrar, GoDaddy, had to fend off angry customers on social media earlier today as major technical problems caused over 100,000 websites in Asia Pacific to go offline.
GoDaddy is one the world’s most popular web hosts and has over 61 million domain names and 13 million customers under management.
According to ThaiTech, users first reported problems on May 29, which were fixed. However, problems began cropping up again on June 1, with reports escalating mid-morning today.
100,000+ websites reportedly unreachable due to @GoDaddy DNS server issues.
— Steve Herman (@W7VOA) June 3, 2016
Users took to Twitter to complain about what they say was slow support and the loss of business while GoDaddy worked to fix the problems, which related to the Domain Name System (DNS).
GoDaddy acknowledged on Thursday evening there was an issue for customers in the Asia-Pacific region on Twitter, while reports flooded in.
We're aware that some of our customers in the Asia-Pacific region are experiencing issues and we are actively investigating.
— GoDaddy Help (@GoDaddyHelp) June 3, 2016
Users reported not being able to access their websites and only receiving a DNS error message when they tried. Others complained that the web host’s tech support were unhelpful and said things were fine when they clearly weren’t.
strange that your tech support just denied there were any issues at all, right when you're posting this :/
— Claire I'Anson (@Claire_IAnson) June 3, 2016
bad customer experience! Playing the blame game and handballing DNS related issues over to other service providers!!!
— Johannes Weirather (@JWeirather) June 3, 2016
Bad enough you are down, but when I rang, you said it was my developer’s fault. You also took too long to update service status
— oplang (@oplangs) June 3, 2016
Some were also panicking about losing profits while the sites were down.
and who at GoDaddy will pay for our business loss? pic.twitter.com/MScLcPTkML
— TheJobSearchCoach (@ulrichschild) June 3, 2016
While the web host’s status on their own website at the time of publishing states there are no longer any issues, there are still complaints coming in on Twitter saying the issues have not been resolved.
@GoDaddy Incident ID is: 29639857, was promised 24 hours & yet no update since 2 days. Wats happening? #bad #server #support
— Ishan Doshi (@ishandoshi) June 3, 2016
Asian Correspondent has contacted GoDaddy for comment regarding the DNS problem.