Mitel: VoIP software to change the business communications game
“VoIP is not just another form of connectivity. It enables the merging of voice and data applications in ways that liberate business processes.” – Pierre-Jean Châlon, Senior Vice-President of Sales for APAC, Mitel
As your business changes or evolves, so too will your company’s communication needs. Therefore, when considering which Voice over Internet Protocol (VoIP) technology is the right fit for your business, it only makes sense to choose a vendor able to both adapt to your needs today and anticipate that of tomorrow. As an expert in global business communications, Mitel goes above and beyond what your business needs in order to nurture a vision that promotes seamless business corporate communication and collaboration.
“VoIP extends voice communications to everyone, anywhere, over any device – it is the fundamental building block of intelligent communications,” says Pierre-Jean Châlon, Senior Vice-President of Sales for APAC at Mitel. “It offers businesses the benefits of significant cost savings, increased revenue, and better customer service,” he explains. “It puts communications at the core of the business, enabling faster decisions, revitalized business processes and new business models.”
In recent years, the adoption of VoIP platforms has grown exponentially, largely due to the value propositions these systems represent. One of the most important trends that can be viewed in VoIP is the way it influences the Internet of Things (IoT). Experts predict that more than 30 billion ‘Things’ will have the capacity to connect to the IoT as we enter 2020, allowing organizations already equipped with Mitel technologies to empower machines, employees and customers alike with the unique ability to flawlessly connect and integrate with countless devices and applications.
“This greater connectedness will only be amplified with the continued rise of mobility and the coming of 5G technologies, further driving demand for even more mobile-centric VoIP applications,” explains Châlon. “With increased demand, as well as the greater accessibility to 4K and 8K resolution video collaboration, applications such as Mitel’s MiCollab will create even higher quality, feature-rich and, equally important, secure experiences for our customers.”
And with global borders becoming less and less clear-cut in terms of enterprise mobility, businesses are spurred by a desire to access high-performing, affordable communications quickly and efficiently regardless of the user’s geographical location. With Mitel’s comprehensive and extensive network of top-tier data centers, combined with over 40-years’ experience in business communications and collaboration, the company has successfully diminished locality barriers, connecting teams around the globe via the cutting-edge Mitel World Cloud network.
Offering the broadest portfolio in the market, Mitel is trusted by businesses of all sizes and verticals, providing:
- Best path to the cloud at a pace that suits our customers
- Investment protection instead of ripping and replacing infrastructure
- Open integration, allowing seamless integration with customers’ preferred applications
- Mobile First design that takes communications to the workforce, regardless of location
At the end of May this year, Mitel announced brand-new areas of focus to give added value to the leading products offered. At Mitel Next, a conference in San Antonio, Texas, the organization launched Mitel CloudLink, an exciting new service that incorporates enablement technology with the capacity to connect installed, premises-based customers to the cloud, providing access to cloud communications and collaboration applications that would have been previously unavailable without a complete overhaul of company infrastructure. It’s an innovative strategy that gives businesses the power to put existing investments to good use, to migrate to the cloud at their own pace, and access new productivity applications to compete in the emerging digital landscape.
The strategy is best summarized by Mitel’s CEO, Richard McBee: “One of the biggest challenges customers face today is how to keep up with the pace of change, and what they should do first, at a time when digital transformation is recasting traditional business models. Our reference architecture provides a pragmatic, practical roadmap for customers to begin the journey today, no matter the starting point. It also opens the door to the opportunities associated with giving voice to 20 billion IoT devices with more than 450 million voice endpoints.”
So, what’s in store for the future of VoIP technology? When you consider the acceleration of the telephony industry, it’s clear that the transition towards VoIP is happening right here, right now. If you stand within the corporate sector, the question is no longer, “Should I move to VoIP or broadband services?”, but rather, “What is the best way to integrate these services?”
“Today’s reality is that some fundamental trends and technologies including cloud, mobility, IoT, AI/VR, Big Data and social media have effectively created the ‘perfect storm’ crafting an environment where all organizations can transform their go-to-market model through the effective adoption of digital tools and applications,” Châlon concludes.
“And in today’s application-driven world one of those essential business tool is VoIP (more precisely Mitel’s VoIP). Be it premise, hybrid or cloud, VoIP is the foundation to powering connections, business transformation and operational agility.”