The financial services industry is dealing with increasingly challenging economic conditions, stricter regulations and governance, and demand for transparency. The quandary is how to sustain a competitive advantage and master the complexity.

One key to success is the design of your operational model; focussing on business outcomes and increased efficiency within your internal processes.

The challenges of digitally transforming your business are best addressed by a company with proven expertise in delivering intelligent operations, and DST, now part of SS&C Technologies, Inc., has a long track record. Unlike many companies operating in the business process and case management solution space, DST focuses solely on the financial sector.

Begin transformation

The first task to begin any operational shift is to conduct a thorough assessment of existing internal processes, and document them. DST is equipped to model even the most complex, geographically diverse financial organization (either as a separate division within a larger enterprise or a standalone organization). From its local offices in Asia (Shanghai, Hong Kong, Hyderabad, Pune, and Bangkok), DST’s focus is always on outcomes, rather than technology specifics: what is the business intention and what are the desired benefits?

Right across the organization, DST collates and gathers data concerning employees, policies, customers and existing legacy systems, to present a case for improvements in business operations which can deliver a more effective alignment of all the varying aspects of the modern, agile financial services company – regardless of size or specific market specialism.

Manage and gain

DST’s solutions (which may, according to business need, be cloud-based or an in-house deployment) offer several benefits, not limited to:

• Resource cost reduction by means of business intelligence-driven process improvement and automation.
• Incorporation of entrenched software and hardware systems, leveraging existing data assets and better utilizing valuable assets.
• Provision of impactful operational analytics: business intelligence to improve performance and manage resource capacity.
• Support organisations in meeting their compliance obligations with specific business-rule frameworks which pertain to the APAC region, and beyond.
• Use technology to create meaningful customer experiences, including self-service facilities.

Automate

At an operational level, DST’s solutions have been proven on multiple occasions to drive greater levels of operational efficiency and improve outcomes in a consistent, compliant and optimal way, not least by the introduction of robotic process automation (RPA). Automated processes remove repetitive, resource-hungry procedures with software at the end-user interface level; freeing resources and alleviating operational pain-points. Repetitive manual processes and re-keying typically reduce staff productivity, increase error rates and impact customer satisfaction levels.

Process automation, based on pre-defined business processes and logic helps reduce costs, increases productivity and increases both customer and staff satisfaction levels and quality of experiences; enabling organisations to move towards maximising business outcomes whilst reducing risk and greater adherence to regulatory governance.

Download the free whitepaper on how DST can help your organization with real digital transformation to learn more.

Customer enrichment

All operational teams inevitably experience peaks and troughs in work volumes. DST helps by identifying these points and exposes insightful ways to aid capacity planning and day-to-day operational strategy.

By managing work volumes more effectively, your customers receive an optimal experience. DST’s intelligent insights are drawn from multiple sources across the operation, and allow access and analysis of customer, product and transaction data to inform you of top performing products, staff and resources, in near real-time.

Gain insight

Analysis of planned versus actual outcomes makes you more responsive, and a range of what-if and contingency planning options helps achieve greater control over your overall operations delivery.

Only by means of combining a macro-level view with a broad embracing of digital transformation can an organization begin to control cost and reduce operational complexity.

“With our depth of financial domain experience, we are dedicated to product and service innovations to better serve our clients’ needs.” – Simon Penny, Regional Head of Sales, Asia.

To learn more about intelligent operations from DST, contact your local representative today.