Bring USA-style customer care to your field service business, with CSDP
Apart from just a few exceptions, every business throughout Asia knows that the application of technology, in the right way, can help a company beat the competition. There’s even a buzz phrase that sums up the process – ‘digital transformation’.
There are dozens of software producers who will claim their products can not only run every aspect of your business more efficiently, but also that their platform will run every business better. In some cases, those claims are arguably true (think of names like Salesforce, Oracle, and SAP) but they require a colossal investment of money, time and resources.
The truth is that although massive ERP (enterprise resource planning) platforms can be made to drive efficiencies in any area of business under the sun, the process of moulding the software to the specific business – like a field service delivery specialist – will not only cost a small fortune, but the results will not be optimized.
To a greater or lesser extent, the business will have to bend to the software, not the other way around.
If your business provides field services as part of its core service deliveries (or, if you run a managed service business that wants to help your field service-oriented clients), there’s a US company expanding into APAC which you need to look at closely.
CSDP Corp only provides its services in the field service management sector – its director Jerry Edinger is a recognized figure in that industry in the US and Europe; a thought-leader whose opinion is sought personally and across stages of service industry events across the globe.
The company’s specialty software platform is highly modular, so not each and every one of its clients has to invest in every granular module. In fact, the nature of CSDP is that, as a company, it relies on an extensive period of consultation that addresses the whole of the service delivery function before any recommendations about digital transformation are ever put on the table.
The approach is one that CSDP is keen to spread into the Asia Pacific region– its platform isn’t an ERP written with no particular industry in mind. Instead, it’s a consultative system in which business processes are optimized, honed and perfected with (or sometimes, without the need of) software, and supportive training.
If your company uses field service agents (or, as an MSP, your clients do) the CSDP modules can cover every aspect of your business that requires help. The company’s skills and experience in field service management help drive process change, either in day-to-day working methods & approach or in use of technology.
There’s a full list of the areas of the field service business model which can be transformed with CSDP’s varied platform here, but in short, here are a few highlighted modules:
- Contact center management (handling service requests, assigning jobs intelligently)
- Contracts and billing
- Depot repair management (handling repairs, refurbishment programs)
- Inventory control
- Warranty management (contract, manufacturer, and extended)
- Knowledge base management (handling support queries & customers’ FAQ)
- Resource scheduling (staff and hardware)
Overarching these technologically-based systems is the advice, guidance, help and consultancy that CSDP provides, for every one of its customers. If your business offers on-site customer care, technicians, or repair teams, it’s CSDP that will help you drive change from inside your company.
With CSDP, the answer’s not expensive ERPs or huge software structures that dictate to your business how things should work. Instead, this unique business begins by talking to you (or your clients) with regard to how it can help create a more effective field service function.
And at the end of the day, it’s your company that will change from within. The software you use is just a series of tools. With CSDP, those tools will be just what you need to drive change and efficiencies, throughout the business.
The results are evident in customer satisfaction levels, increases in efficiency, increased revenue levels, more predictable revenue streams, a smoother business process, and a larger bottom line.
Get in touch today to learn more about CSDP and how the company can help yours. Alternatively, if you’d like to hear about adding CSDP’s unique skill set to the list of services you offer your clients, click here to learn about partnerships.