Exact synergy between departments as foundation for success
Poor lines of communications and ineffective collaboration have always hampered businesses. However, the adverse effects of both or either are much worse in the digital workplace, because valuable data is kept in separate silos – and that’s information that, if shared, could make a significant difference to the business.
With the Synergy foundation from Exact in the enterprise, those silos are broken open, and communication becomes more transparent, collaboration between different business functions is enabled, and a teamwork mentality can prevail. That’s an important step to take because there’s little point in deploying expensive software in any area of the business if the groundwork and business processes have not been addressed to become more open and interdisciplinary.
When your organization gets business moving with one or more exact solutions (in HR, CRM, Project Management, and Collaboration), you’ll be putting down roots to better working practices, because Exact Synergy underpins all those solutions, changing the heart of the business.
Workflows are at the center of the Exact methodologies. By connecting relevant departments digitally, all your business’s activities, documents, and responsibilities are linked to a project, are traceable and can be shared based on granular privileges. That means the people who need only to read information can’t delete or alter documents, but can comment. More senior staff can make edits, distribute and store documents and individual project files, while management gets a suite of insightful, powerful reporting features that show where and how the business is performing at its best.
The collaborative and communication-centric Exact Synergy’s core capabilities go beyond staff desktops alone. The broad range of tools available from Exact means that suppliers and partners (for instance, appointed resellers) can work from anywhere on mobile apps and attractive intranets and partner portals. Synergy manages and distributes information via powerful-yet-simple dashboards.
There’s an internal-facing staff app which helps personnel communicate with one another, comment on projects, receive work assignments, training materials and identify key way-points. This level of interactivity is perfect for HR departments, whose work is made much easier by an increased number of possible touch-points (chances for two-way feedback). There’s Microsoft Office integration as well, so Exact’s Document Management capabilities appear right on the desktop, creating an interface to digital repositories that’s seamless.
Document management has a great deal more going for it than being an adjunct to the Office Suite, however. Using the Exact system, companies create a single point of reference, from which all function in the enterprise can work. Sales teams, for instance, can establish contacts in target markets, about which information then is available to sales, support and customer care. Quotes, estimates, and invoices are also pegged against records, so finance departments and strategic planners also get the complete picture: what’s forecast, what business is won, whether there are further opportunities, and what strategic changes might improve practices in the future.
Exact’s solutions use dashboards and apps to present to personnel all the information they need, at each stage of a customer journey. From lead-sourcing through to post-sale customer support, the customizable dashboards can present relevant information for each function.
Project planning uses the same platform as the other elements which sit on top of Synergy. That means there’s a common user experience across all the platform’s functions: deployment of new modules is therefore not subject to steep learning curves – the most significant stumbling block to digital initiatives. With Exact Synergy, your CRM and Project Management functions sit seamlessly alongside the HR suite and the Collaborative functions that create brand advocates of all your staff.
To learn more about Exact for CRM, HR, Project Management and company-wide Collaboration, get in touch with a local representative today. With offices in Malaysia, Singapore, China and right across the world, Exact speaks your language.
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