Achieving automation excellence: now it’s IT’s turn, with Resolve Systems
Part of any organization’s digital transformation is working out where the application of a little technological muscle can help with the strategic aims of, and the processes involved in, the workings of the business.
That’s true across all departments and divisions, from a manufacturing shop floor up to board-level decision-making processes. IT departments are just as capable of improvement as any other function in the enterprise, but the tools required are very much more specialized than mainstream platforms.
There is a certain element of “the builder’s house” when it comes to IT improvements to the workings of areas like ITOps, NetOps, DevOps, Data Security, systems administration and so on – that is, despite producing high-grade work elsewhere in the organization, the inner workings of the department are still at the plasterboard and bare floorboard stage.
That’s down in part to the very flexible nature of IT support and the mindsets that predominate in agile IT departments. Accompanying the strategic and business-focused mentality comes a smorgasbord of IT support tools, systems monitoring tools, replication applications, database management services, firewall rules, development platforms, and so on.
Until now, there hasn’t been the type of automation tools available for IT departments that are beginning to proliferate across other areas of the enterprise. In the finance department, there are several choices out there which will unite quite different functions, like period-end procedures, with sales reporting, salaries and benefits, invoicing systems, and procurement processes. As those discrete systems – they can be thought of as data silos – come together, the repetitive nature of much of the department’s work can be automated.
With Resolve Systems IT functions can now benefit from the type of unification and automation that have to date only been present in other areas in the enterprise. Working alongside and in step with existing IT management systems, application stacks and internal processes, the Resolve platform seamlessly handles the resources deployed in complex, hybrid environments, including edge installations, multiple cloud providers, and in-house apps and services.
Because even a seemingly simple task like user management touches many different services and systems, automating the mundane IT process has always been only partly successful, and like the builder’s house, often held together only with virtual string.
However, Resolve’s IT automation platform does not present itself as something it’s not: it won’t make strings of unfettered decisions that commonly prevent IT teams from embracing automation. It can be configured to automate end-to-end workflows and to have decision points built in that will enable human interaction or further input where IT teams want more control. Events or set scenarios can trigger these points, or can run full end-to-end automations without human involvement where complex decision making isn’t required. The platform can prevent overloading administrators with red flags and alerts but leave the problematic choices down to staff when desired.
Workflows automate IT processes seamlessly alongside your existing toolsets, with hundreds of integrations to other IT solutions built right into the platform. Also ready to go are hundreds of out-of-the-box automations, so no workflow need start from a blank slate – a common hurdle to getting started with automation.
Naturally, highly-specific automations and oversight can be custom designed according to your particular business needs. The Resolve platform is designed with ease of use in mind, enabling SMEs (subject matter experts) to quickly capture their expertise in the platform to act in their stead by proxy in a fully automated capacity, or encode their specialist knowledge in decision trees that enable junior staff to handle more complex issues by stepping through a series of pre-built, automated steps that are pre-approved by the experts.
Any recent graduate in his or her first few years of a career in IT will know that a great deal of the working day is spent doing the repetitive, dull jobs that really should be done either by the users themselves or by built-in processes that are fully automated (password resets, remote access queries, users being “thrown out” of databases and so on).
With the Resolve solution, first line service desk support and related low-level issues can be largely automated away, making IT teams significantly more efficient and effective. Even many years into a career, highly qualified staff often spend too much time undertaking manual, repetitive jobs, piecing together data from different silos, or responding to rogue alerts that should never really have triggered.
Learn how Resolve’s IT automation solution can transform the daily workings of IT operations, from the service desk to NetOps and cybersecurity, saving you millions along the way. Technology-driven automation has significantly benefitted other areas of the enterprise; it’s about time the same benefits came home and Resolve can make it happen. Request a demo today.
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