The roadmap to implementing automation and AI must include ‘people’
ARTIFICIAL Intelligence (AI) and automation are two technologies that have become an integral part of businesses. Industries across the board are being disrupted, and rightly so.
The opportunities that AI and automation can offer a business are endless.
Automation can take care of the back-end, routine tasks, avoiding human errors in the bargain. Time to value for any process can be accelerated with automation. Shaving minutes off an operational process increases throughput, and companies can deliver high value to customers in a short period of time.
AI, on the other hand, is transforming all facets of a business. It can ‘learn’ from a continuous input of real-time data, and spot trends and predict outcomes in all possible scenarios — and perform other amazing feats.
Implementing automation and AI aren’t simple, and tangible results accrue only to those that scale projects across the enterprise.
This holds especially true for organizations that were not born as digital natives. As change and transformation trickle down the hierarchy, business executives must recognize and drive home the fact that embracing technologies is not optional.
Business goals should be reoriented around these technologies, especially around tangible ideas such as expense reduction where employees can see and drive the change.
To encourage and support tech-oriented activities, companies can start by building centers of excellence (COE) and shared services with core competencies in automation and AI.
The COE team in place should have clear deliverables such as creating business road maps and establishing partnerships among business units (BU). They should also be given the green light to execute projects with some flexibility.
With clear ROI metrics, COE teams can adjust goals as the organization builds up its core competencies within these technology areas.
At the end of the day, we’re living in the age of automation and AI. These are revolutionary technologies and can work wonders for an organization. They can also serve as a competitive differentiator, creating new and exciting opportunities for those that can harness technology effectively.
Investing in technology cannot be an afterthought. However, care must be taken to ensure that they can be integrated into the business as seamless as possible.
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