Red Hat enhances partner ecosystem to provide better services

For any big tech company, the partner ecosystem is key for them to connect and communicate with their customers. While most big tech companies provide solutions, the partners in the ecosystem are normally the ones that really understand what a customer needs and tailors the solution for them.

For Red Hat, its partner ecosystem plays an important role in enabling customer success and solving industry problems. As key players in digital transformation, Red Hat partners help organizations and businesses navigate the ever-changing IT landscape through open source solutions.

“Open source is not just about open technology or open architecture. While businesses have had to rethink how they deliver products and services, there is a need for open processes to support open architecture and open technology. As such, open technologies with open processes and open culture is key to the success of digital transformation,” commented Albert Chai, General Manager, RoSEA at Red Hat.

The open-source provider recently awarded several commercial and public sector partners for their continued efforts to develop innovative solutions using Red Hat technologies to meet customers’ needs and improve business outcomes. This year’s partner award winners have not only acted as catalysts for customer success but have been important multipliers of enterprise open source by adopting Red Hat solutions, from emerging technologies to hybrid cloud infrastructure.

During a recent media briefing in Malaysia, a few partners in Red Hat’s ecosystem shared the common challenges they faced when dealing with their customers. According to them, the biggest problem most organizations face today is the skills shortage.

Although some partners act as managed service providers (MSP) when it comes to infrastructure as well, the reality is, even they themselves are facing shortages in skills. According to Dennis Koh, this is also one of the biggest reasons that are stopping innovation in organizations. He explained that because employees feel they can now work from home, they feel they can work anywhere.

“The challenge for us is to make sure Malaysia is an attractive place to work. We have to make sure our businesses grow as it will enable us to keep our employees. The good thing about the partner ecosystem is that the skills often remain with us and we are able to help organizations adopt the technology,” said Dennis Koh, Managing Director at CTC Global Sdn Bhd.

Recently awarded at advanced partner of the year in Malaysia by Red Hat, CTC Global has continuously demonstrated high growth revenue bookings and have consistently achieved significant growth as well as demonstrated great commitment to collaborate with Red Hat as a team.

Koh also explained that  skills shortage does not really mean employees moving out of the country. In most cases today, he pointed out how flexibilities in work today like remote working, enable a skilled employee to work anywhere anytime. Simply put, the skilled employee could be residing in Malaysia but working for a company in Singapore or any other part of the world.

Citing the example of the financial industry, Koh said digital banks are going to concentrate more on applications instead of infrastructure skills. They will use these to reach out to new markets. Where else in the operational aspects, there are specialists like MSPs that take cases like cybersecurity and operations to provide the service level.

Echoing Koh’s remarks was Tammy Tan, Country Manager at Red Hat Malaysia. She mentioned that banks in Malaysia are embarking on transformation and embracing containerization for agile and fast rollouts. They are embracing tech and developing techs that are secure and easily deployed.

Hence, to meet the demands of banks and organizations, having the latest skills is key. To keep its partners at pace with the new skills required, Red Hat is also expanding its Red Hat Training and Certification for partners to advance their skills journey with open hybrid cloud technologies. As such, Red Hat partners can now access Red Hat Training self-paced online courses to develop critical skills around Red Hat solutions in key areas such as cloud computing, containers, virtualization, automation, and more.

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