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JAMES SIVALINGAM

James Sivalingam is a tech writer at Tech Wire Asia. He explores emerging technology trends that help businesses; both big and small to unlock their true potential in the digital world.

james.siva@hybrid.co | @jsivali

In China, the economic benefits of AI-based solutions are so significant that it outweighs all the concerns of personal privacy violation. Source: Shutterstock

ARTIFICIAL INTELLIGENCE

Why economic benefits of AI outweigh privacy concerns in China

As businesses in the hospitality industry seek to deliver enhanced CX for increasingly discerning consumer population, they have turned to the emerging technologies to do so. Source: Shutterstock

How is technology transforming CX for hospitality businesses?

For the global money transfer company MoneyGram, digital transformation is a collaborative effort between its partners to solve its customers' problem. Source: Shutterstock

How collaboration is driving MoneyGram’s DX journey

Many digital transformation projects fail due to lack of accurate financial data to support critical business decisions. Source: Shutterstock

DIGITAL TRANSFORMATION

Why some experts believe digital transformation starts with finance

Based on their central bank estimate back in 2015, three out of four Malaysian struggle to raise MYR1,000 (US$250) in the event of emergencies. Source: Shutterstock

ARTIFICAL INTELLIGENCE

Can financial literacy help the Malaysian economy flourish?

As organizations are becoming digital-first, marketers still face many challenges to bring about any meaningful changes and deliver a critical digital experience to their customers. Source: Shutterstock

How to overcome the challenges of delivering a digital experience

Singapore's proposal to exempt digital payment tokens from GST will immensely benefit cryptocurrency exchanges, managers and blockchain development as a whole. Source: Shutterstock

Should Singapore waive GST on digital payment tokens?

By combining forces, insuretech firms and traditional insurance providers could enhance their offering to serve their customers better. Source: AFP

How insurtech and insurance providers can collaborate better