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MARK JONES

Mark is Editor at Tech Wire Asia and TechHQ (part of the Hybrid group).

Contact center AI has shown its potential in recent months.

How contact center AI is taking the customer service strain

Data analytics – expensive, complex but worth it

Are self-taught coders a cybersecurity problem?

Epic Games – enterprise XR and what we can learn from Fortnite

Is the AI ethics issue hindering innovation?

Should we be insuring against ransomware?

Does a robot tax make sense?

Blackmail? Google says it may have ‘no choice’ in leaving Australia