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SATOKO OMATA

Satoko is a technology and business journalist. She covers stories about the business of tech companies, as well as the impacts of the latest tech trends on businesses.

| @hybrid_omata

a flight docked at the gate at KLIA

Malaysia Airports humanizing technology to provide better CX

a grab car on the streets

Grab’s spectacular fall from grace is a CX lesson for everyone

a full body scanner used in the US by TSA

Malaysia upgrading airports to cope with growing passenger numbers

panelists speaking at a local event

SME mindset remains biggest hurdle for Malaysia’s digital transformation

Shifting focus: CIOs need to understand more than just IT

a bank teller helping a customer make payments

Connecting Asia with SWIFT-er payments

a customer and teller making transactions over the counter

Fintechs can’t truly change finance without embracing API connectivity