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PODCAST SERIES

Value the brand? Value the contact center!

The customer experience and the employer experience come together in the brand’s contact center, where customers are...

Joe Green | 11 July, 2023

Agents of change: the elements of high-flying CX

Even with the best omnichannel contact center in the world, there's more to building great customer experience. In this...

Joe Green | 26 June, 2023

Giving full-stack observability its business mojo with AppDynamics

Making the change from simple networking monitoring to a business focus on full-stack observability. We talk CX from the sys...

Joe Green | 12 October, 2022

Why Unified Observability is imperative for quality user experiences

Correlating network activity and customer experience is the next logical step for businesses looking to out-shine the...

Joe Green | 6 September, 2022

Integrated comms are smart comms: RingCentral

Whether it's customer-facing or internal, getting the "omni" into omnichannel communications is what creates decent...

Joe Green | 6 May, 2022

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SHOP TALK

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