HOW BRANDS USE TECH


Aviation giant Airbus turns to chatbots to engage top talent
In the digital economy, MoneyGram focuses on getting the basics right
How moneygram plans to succeed with the digital economy. Source: Shutterstock
How FedEx uses technology to delight customers in the digital era
FedEx Express/Ground collaboration will improve last-mile delivery
FedEx Express and FedEx Ground will now join forces to enhance delivery efficiency. Source: Shutterstock.
Growth is fabulous: Why Foodpanda’s app and team are growing rapidly
Foodpanda is gearing up to grow with the digital economy. Source: Shutterstock
DBS Bank closed first digital trade deal with Audi on the NTP
DBS Bank has completed the first trade financing transaction on Singapore's NTP. Source: Shutterstock.
Can Terumo BCT use technology to deliver better value to customers?
Apps created by Terumo BCT help drive technology adoption among customers as well. Source: Shutterstock
Going for the last-mile: FedEx pilots its first drone technology project
Drone technology will excite customers who seek for express deliveries. Source: Shutterstock
Katech Inc prepares for the digital era with new B2B e-commerce platform
Katech Inc drives e-commerce in push for digital transformation. Source: Shutterstock
Why banks must be wary of Apple, Amazon, Google, and Facebook
Amazon's financial services offerings has seen significant growth in recent months. Source: Shutterstock
Volkswagen transforms vocational training to support its digital ambitions
Volkswagen revamps its vocational training program. Source: Volkswagen
DHL’s investments in technology are a case study in ‘customer delight’
DHL's team constantly innovates with technology with a view to delight customers. Source: Shutterstock
Zalora values automation systems that enhance employee experiences
Employees' UX is important in order to successfully automate work processes. Source: Zalora
NASCAR bonds with fans with new augmented reality experience
NASCAR's new augmented reality experience aims to delight. Source: Shutterstock
Ford is using blockchain to bring trust to its new environmental projects
Ford is using blockchain to bring more transparency into its new environmental projects. Source: Shutterstock
HSBC Malaysia uses new technology to upgrade the ‘letter of credit’
HSBC Bank's use of blockchain to transform the letter of credit is quite exceptional. Source: Shutterstock
Treatwell: Successful marketing automation needs strong support systems
Marketing automation can be successfully deployed if companies have the right support system. Source: Shutterstock
How Walmart decides which artificial intelligence projects to pursue
Walmart has an impressive portfolio of AI and ML projects. How does it decide which ones to pursue? Source: Shutterstock
How Kraft Heinz uses NFC-based smart packaging to boost engagement
Kraft Heinz is using smart packaging that has NFC built into it. Source: Shutterstock
How Nissan uses digital solutions to deepen bonds with customers
Going digital is easy if delighting the customer is your intention. Source: Shutterstock
Why Carlsberg is building ‘lighthouses’ to thrive in the digital age
Here's how Carlsberg innovates for a digital-first world. Source: Shutterstock
Why Daimler & Boeing count on employees to drive digital transformation
Daimler taps its human capital to drive digital transformation. Source: Shutterstock
Maxis CTIO: Cloud-based tools help engineers with better data analysis
Engineers operate better with in-depth data analysis. Source: Shutterstock
VR and AR developers still need to focus on customer education
Customers and developers both need training on AR and VR. Source: Shutterstock
Interview: Why Senheng partnered with Lazada to boost online sales
E-commerce partnerships can bring great value to offline retail giants. Source: Shutterstock
Here’s how APIs delight institutional clients banking at Citi
APIs help those banking with Citi evolve their business models. Source: Shutterstock
Nestlé on propagating digital thinking & pioneering the use of blockchains
Digital thinking is critical to transforming the organization. Source: Shutterstock
Sportsbet bets big on talent to stay ahead of customer expectations
Sportsbet understands its customers — and trusts its staff to deliver on expectations. Source: Shutterstock
How Roy Hill is digitally transforming the mining and metals industry
Roy Hill is using technology to grow its business quickly and safely. Source: Shutterstock
Here’s why Heineken is so excited about additive manufacturing
Additive manufacturing can be quite interesting. Source: Shutterstock
What can automakers gain from private 5G networks?
Automakers such as BMW are investing in private 5G networks. Source: Shutterstock
British Airways announces in-flight virtual reality entertainment trial
British Airway will be making in-flight entertainment much better with virtual reality. Source: Shutterstock
How augmented reality helps Lockheed Martin improve engineering
Lockheed martin is using augmented reality. Source: Shutterstock
Scania delves deeper into data to build intelligent digital twins
Scania's team is exploring how digital twins can help them. Source: Shutterstock
Chinese airline delights customers with AI in food services
AI can help airlines improve the food they serve in-flight. Source: Shutterstock
Didi joins forces with Ping An to grow its ride-hailing platform
China's going big on ride-hailing. Source: Shutterstock
FWD proves that insurance companies don’t have to be digital laggards
Insurance companies need to go digital. Source: Facebook/FWD HK+Macau
Kidzania believes long-term data projects can make a long-term difference
Kidzania uses data to understand children's behavior. Source: Shutterstock
Is hiring Home Depot’s CPXO a sensible choice for Kaiser Permanente?
Healthcare companies need specialist talent to think outside the box. Source: Shutterstock
How Porsche uses technology to inspire, collaborate, and innovate
Porsche Digital Lab Director Anja Hende at work. Source: Porsche Newsroom
Taylors Wines leverages tech to wow sommeliers and savants
Australian wine lovers will be able to steer clear of tampered wines now. Source: Shutterstock
Nestlé, McDonald’s, Virgin Media root for transparency in digital ads
Can blockchain bring transparency to the world of digital advertising? Source: Shutterstock
Tetra Pak gets ready to build its first digital twin warehouse in APAC
Here's why Tetra Pak needs a digital twin to support its supply chain. Source: Shutterstock
Could AR mirrors and VR showrooms boost JD.com’s sales?
To adress customer experience gaps, some of China's biggest e-commerce platforms are turning to AR and VR technology. Source: Shutterstock
ANZ Bank COO on digital transformation, culture, and innovation
ANZ Bank COO believes culture is key to digital transformation. Source: Shutterstock
How Skyscanner is optimizing CX for maximum revenues
Skyscanner is urging partners to intergrate with its platform for a better CX and conversions. Source: Shutterstock
LaLiga is transforming into a professional football technology company
LaLiga Innovation and Global Development Director Minerva Santana during a presentation at RISE 2019 Conference. Source: LaLiga
Nestlé joins hands with BCG and WWF Australia for blockchain project
Nestlé works on building transparency in the supply chain. Source: Shutterstock
L’Oréal leverages AR acquisition to delight Amazon Beauty customers
As customers look for cosmetics online, L’Oréal brings delivers experiences. Source: Shutterstock
Maersk digitizes and simplifies its container booking process
Maersk's customers can ow book shipping containers online. Source: Shutterstock
Shiseido uses technology to create new streams of revenue
Shiseido uses technology to create new streams of revenue
IATA says digital transformation to help deliver a better CX
Airlines that leverage data and digital solutions can provide a great experience to customers. Source: Shutterstock
How Marriott International uses technology to delight its guests
How does Marriott wow customers and provide them with a good CX? Source: Twitter/Marriott International
Pepsi builds new digital data platform to help restaurants
Pepsi's new Digital Lab will help restaurants understand customers. Source: Shutterstock
Pernod Ricard’s Malibu turns bottles into media touchpoints with IoT
Pernod Ricard's Malibu to debut "connected bottles". Source: Shutterstock
Budweiser’s parent company sets up a new cybersecurity hub
Budweiser sets up shop in Israel. Source: Shutterstock
Uber to put flying taxis in Melbourne skies by 2023
Uber has selected Melbourne as the third pilot city for its air taxi project, together with Dallas and LA. Source: Shutterstock
Connected consumer devices represent big business opportunities
Walmart associate stocking a fridge with InHome Delivery. Source: Walmart
How Carrefour deployed blockchain to enhance CX and boost sales
Here’s proof virtual reality can transform classroom training
VR is key to tomorrow's training rooms. Source: Shutterstock
Publicis develops big data-powered out-of-home ad for GSK
Pharmacies use interesting technology to better target ads. Source; Shutterstock
WeChat isn’t a messaging app, it’s a public utility service
WeChat is a way of life for the people in China. Source: Shutterstock
Pomelo Fashion dives headfirst into technology to accelerate growth
E-commerce needs more than good photos. Here's what Pomelo is doing. Source: Shutterstock
How CIMB’s top brass is leveraging technology to wow customers
Here's why CIMB is keen on using innovative technologies to drive #CX. Source: Shutterstock
Why is Starbucks keen on using blockchain in its supply chain?
With growing consumer demand for transparency on source of products, Starbucks is deploying blockchain to track beans farm to cup. Source: Shutterstock
Adidas to Zara, why everyone in China leverages live-streaming
Live streaming is gaining steam in China and across the world. Source: Shutterstock
Burger King to use GPS and Google traffic data to sell more burgers
Burger King to deliver food to customers stuck in traffic jams. Source: Shutterstock
Nike finds new customer-driven use case for AR technology
Nike's new solution helps solve a massive problem in the sports shoe market. Source: Shutterstock