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AI

Contact center AI has shown its potential in recent months.

How contact center AI is taking the customer service strain

AI to be a US$366b industry in Indonesia by 2030

AI to be a US$366b industry in Indonesia by 2030

Emotional AI: Can chatbots convey empathy in customer interactions?

Emotional AI — can chatbots convey empathy?

drone commercial

Nokia sets up robotics for ‘social good’ lab at Indian college

AI innovations

Championing world-class customer experience with AI innovations

Contact center AI

Conversational AI is taking the strain out of customer service – today and in the future

Are chatbots taking over customer service? Not yet.

Want real value from chatbots? Use the ’80/20 rule’