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Companies with impeccable CX strategies and implementation often reap the benefit in many ways, including increased customer satisfaction rates, reduced customer rate, and increased revenue. Source: Shutterstock

BUSINESS INTELLIGENCE

How to create a great CX strategy for your business

If you do it right, machine learning can make your business intelligence so much more intelligent. Source: Shutterstock

Roadmap to turbo-charging your business intelligence with AI

There's a lot that big data can help Asian banks do. Source: Shutterstock

Why big data is still a big opportunity for banks

Automation could help businesses to cut cost and increase efficiency. Source: Shutterstock

Is your business really ready for automation?

Analytics maturity is critical for every business organization. Source: Shutterstock

Climbing the data and analytics maturity curve faster

India is beginning to spend more on its IT infrastructure. Source: Shutterstock

What’s driving growth in India’s IT services market?

Hong Leong Bank adopted Industry 4.0 technologies to improve its customer service experience. Source: Shutterstock

ARTIFICIAL INTELLIGENCE

How Hong Leong taps into Industry 4.0 to score big on CX

Taking no chances: risk and control monitoring for 2019 and beyond

Why Python is the most popular programming language today.

What programming language does today’s tech world love?

APAC businesses want more analytics.

Big data and analytics gaining traction in APAC