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APAC consumers feel customer service is an afterthought

Aaron Raj | 20 January, 2022

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Is it time to say goodbye to Singapore’s “Ask Jamie” AI chatbots?

Aaron Raj | 6 October, 2021

Victims of tech support scams tend to be younger men. Over 90% of victims are also very overconfident of their IT literacy skills. (Photo by INA FASSBENDER / AFP)

60% of global consumers have fallen prey to tech support scams

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Emotional AI — can chatbots convey empathy?

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How can we make chatbots that hit home with users?

Tech Wire Asia | 1 September, 2020

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Chatbots: Who’s doing what and what should you be doing?

Soumik Roy | 24 January, 2018

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4 key e-commerce trends in the basket for 2018

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Machine learning is going to be the next big tech since the Internet

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Here’s how you can use chatbots to level up customer service

Natasha Smerling | 24 October, 2017

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Chatbots: Perfect blend of text and talk – but how do you feel about it?

Tech Wire Asia | 10 October, 2017

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