chatbot - Tech Wire Asia

CHATBOT

customer service

APAC consumers feel customer service is an afterthought

AI chatbots

Is it time to say goodbye to Singapore’s “Ask Jamie” AI chatbots?

Victims of tech support scams tend to be younger men. Over 90% of victims are also very overconfident of their IT literacy skills. (Photo by INA FASSBENDER / AFP)

60% of global consumers have fallen prey to tech support scams

Emotional AI: Can chatbots convey empathy in customer interactions?

Emotional AI — can chatbots convey empathy?

Concept of businessman on blurred background chatting with chatbot application

How can we make chatbots that hit home with users?

WhatsApp Telegram Hangouts Viber Chatbots

Chatbots: Who’s doing what and what should you be doing?

e-commerce

4 key e-commerce trends in the basket for 2018

Machine learning is going to be the next big tech since the Internet

chatbot

Here’s how you can use chatbots to level up customer service

chatbot

Chatbots: Perfect blend of text and talk – but how do you feel about it?