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CHATBOTS
Are chatbots taking over customer service? Not yet.
CHATBOTS

Want real value from chatbots? Use the ’80/20 rule’

Mark Jones | 5 June, 2020

Contact center AI has shown its potential in recent months.
AI

How contact center AI is taking the customer service strain

Mark Jones | 4 May, 2020

Cylon Robot
CHATBOTS

The future of chatbots: Human, social, intelligent

Tech Wire Asia | 9 February, 2018

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Is the future of customer service fully automated?

Tech Wire Asia | 19 January, 2018

ARTIFICAL INTELLIGENCE

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Tech Wire Asia | 15 January, 2018

chatbots
CHATBOTS

Singaporeans are loving chatbots more this Christmas

Simon Alvarez | 22 December, 2017

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