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CHATBOTS

Fake ChatGPT domains are increasing – When will it stop?

Muhammad Zulhusni | 8 March, 2023

How Telegram bots are bypassing ChatGPT restrictions for malicious purposes

How Telegram bots are bypassing ChatGPT restrictions for malicious purposes

Muhammad Zulhusni | 13 February, 2023

AI jobs

Top 5 jobs that AI could replace in the future

Muhammad Zulhusni | 9 February, 2023

CX 2023

Tips and best practices to unlock full CX potential in 2023

Aaron Raj | 29 December, 2022

Have you heard an AI translation of Hokkien before - a largely unwritten dialect that Meta's Universal Language Translator can decipher?

Speech-to-speech? Meta AI can now translate spoken-only languages

Joe Devanesan | 25 October, 2022

Can Maxis’ metaverse experience live up to customers’ expectations?

Can Maxis’ metaverse experience live up to customers’ expectations?

Muhammad Zulhusni | 7 October, 2022

Do chatbots have a role to play in the metaverse?

Muhammad Zulhusni | 12 September, 2022

An unidentified employee of the HSBC call centre attends to a call in the call centre in Hyderabad (Photo by DIBYANGSHU SARKAR / AFP)

Can conversational AI make your customers happier?

Aaron Raj | 6 July, 2021

Contact center AI has shown its potential in recent months.

How contact center AI is taking the customer service strain

Mark Jones | 4 March, 2021

Digital twins of ourselves? Microsoft hints at chatbots’ future

Mark Jones | 11 January, 2021

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