chatbots - Tech Wire Asia

CHATBOTS

An unidentified employee of the HSBC call centre attends to a call in the call centre in Hyderabad (Photo by DIBYANGSHU SARKAR / AFP)

Can conversational AI make your customers happier?

Contact center AI has shown its potential in recent months.

How contact center AI is taking the customer service strain

Digital twins of ourselves? Microsoft hints at chatbots’ future

How chatbots are making banking more conversational

E-commerce is exploding in a big way in Southeast Asia– and AI is keeping customers connected, even when no one is working

Why AI is key to the e-commerce boom in Southeast Asia

Are chatbots taking over customer service? Not yet.

Want real value from chatbots? Use the ’80/20 rule’

Cylon Robot

The future of chatbots: Human, social, intelligent

Is the future of customer service fully automated?

Are AI chatbots about to change the way we bank?

chatbots

Singaporeans are loving chatbots more this Christmas