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Retailers on the e-commerce platform will benefit the most from the increase in traffic and engagement levels. Source: Shutterstock

Lazada deploys shoppertainment to turbocharge CX

'New Retail' is the disappearing of the boundary between offline and online commerce. Source: AFP

Alibaba’s New Retail to lead to better customer experience

How standardization in process management drives better customer experiences

Businesses could leverage social media platforms to boost their valuer further. Source: Shutterstock

DIGITAL MARKETING

Can social media make companies seem more valuable to customers?

FWD Insurance is working on providing a great CX. Source: Instagram/FWD PH

FWD Group says prioritizing CX is key for today’s insurers

The use of facial recognition will replace smart card access to authenticating students’ identities for library access. Source: Sunway Education Group

ARTIFICIAL INTELLIGENCE

Not all tech will play out says Sunway Education Group

Autonomous delivery robots may be the solution to last-mile delivery challenges. Source: Shutterstock

Robots to deliver the last-mile for better retail CX

AR and VR to revolutionize how we can learn real-life skills better in the virtual world. Source: Shutterstock

AUGMENTED REALITY

VR and AR to provide better training in less time

The adoption of IoT will move retailers up the digital maturity curve. Source: Shutterstock

How IoT can amplify your e-commerce business

Automation saves costs, but can all jobs be automated? Source: Shutterstock

How do SME leaders and CXOs know which tasks to automate?