CX - Tech Wire Asia

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CX

The OCBC bank is one of the first in the world to deploy generative AI tools at scale. (Photo by STEFANUS IAN / AFP)

How Cloudera empowers OCBC to integrate AI at scale

Transitioning to CCaaS solutions in the cloud era: How the APAC banking sector avoids a disjointed customer experience

Contact centres in healthcare: The synergy of patient experience and data privacy

Indian e-commerce giant Flipkart has announced the launch of its metaverse shopping & entertainment experience, Flipverse

Flipkart gets creative with its e-commerce metaverse idea

service management

Modernise to keep pace with customer expectations, or get left behind

IIoT

Why cybersecurity risk assessment can pad the bottom line, per ConnectWise

Customer Experience

Nurture sustainable competitive advantage through CX

MSP Technology

MSPs need to keep pace with a changing cyber threat landscape