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Customers are always online and always shopping in the background. Are you delighting them? Source: Shutterstock

New retail study finds consumers regularly ‘shop in the background’

Logistics operations need to innovate successfully in light of e-commerce growth. Source: Shutterstock

E-commerce growth presents logistics challenges that are highly profitable

Bed and breakfast experiences will be enhanced through the intelligent scanning solution. Source: Shutterstock

ARTIFICIAL INTELLIGENCE

Airbnb has built an intelligent system to boost user experience

Customers are retained better when businesses make the effort to understand them. Source: Shutterstock

Effective mapping of customer journeys can augment business operations

With e-commerce flourishing, retail stores aren't exactly busy. Source: Shutterstock

AI at your service: What can it do for the e-commerce industry?

The cloud is more than just a hype, it's an effective business strategy. Source: Shutterstock

Cloud migration is a bankable move, so why are financial firms still stalling?

HKMA aims to drive AI adoption across the banking industry. Source: Shutterstock

ARTIFICIAL INTELLIGENCE

HKMA Report: Application of AI is critical in revolutionizing banking

Better customer experiences help businesses cut costs. Source: Shutterstock

Here’s how to prove that customer experience improvements help cut costs

Franchises need good digital CX to ensure business sustainability. Source: Shutterstock

Why franchise operators must have a say in CX improvement projects

With a central focus on customer experience, CVS explores relevant digital solutions. Source: Shutterstock

CVS directs its digital journey towards elevating customer experience