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Skyscanner is urging partners to intergrate with its platform for a better CX and conversions. Source: Shutterstock

How Skyscanner is optimizing CX for maximum revenues

Maersk's customers can ow book shipping containers online. Source: Shutterstock

DIGITAL TRANSFORMATION

Maersk digitizes and simplifies its container booking process

Shiseido uses technology to create new streams of revenue

Shiseido uses technology to create new streams of revenue

Measuring the return on experience is critical for brands. Source: Shutterstock

Understanding the why and how of measuring return on experience

The predictive technology will also recommend suitable replacement items that are out-of-stock. Source: Shutterstock

ML can help SMEs gain efficiency, operational visibility and trust

Airlines that leverage data and digital solutions can provide a great experience to customers. Source: Shutterstock

IATA says digital transformation to help deliver a better CX

How does Marriott wow customers and provide them with a good CX? Source: Twitter/Marriott International

How Marriott International uses technology to delight its guests

Here's why bankers need to think harder about their digital goals. Source: Shutterstock

Interview: Digital transformation in banks should be about the customer

Customers have a choice when it comes to their electricity provider. Source: Shutterstock

Do energy companies such as PacificLight need to worry about CX?

While some within the financial services industry see the emergence of fintech as a threat, others see it as an opportunity. Source: Shutterstock

Are banks really competing with fintech companies for business?