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CX
Customer Experience

Nurture sustainable competitive advantage through CX

Cinnox | 16 December, 2021

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MSPs need to keep pace with a changing cyber threat landscape

ConnectWise | 10 December, 2021

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Converging IT, OT and IoT requires an integrated security strategy

Forescout | 2 November, 2021

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Asia Pacific consumers expect a ‘human touch’ in customer experience

Cinnox | 22 October, 2021

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What brands can learn from Delta Air Lines on driving CX Excellence

Emplifi | 12 July, 2021

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Today’s Digital Customers Demand Exceptional Customer Experience 

ForgeRock | 11 June, 2021

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The Critical Role of Empathy in a CX-Driven World

Emplifi | 7 June, 2021

In 2021, which are the platforms that can consistently deliver the virtual connections that post-disruption customers instantly expect?

Is 2021 the year that virtual connections go mainstream?

Joe Devanesan | 28 May, 2021

Woman customer operator with headset working on computer. Portrait of young sales agent in conversation with customer over headset at office. Friendly call center agent working on support online.

Cloud-based communications — a lifeline for business in 2020

Joe Devanesan | 2 November, 2020

SAP overtook Salesforce, Oracle and Adobe when it cames to serving the B2B digital commerce market

Adobe, Oracle, Salesforce – who leads in B2B digital commerce?

Joe Devanesan | 16 October, 2020

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