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Hong Leong Bank adopted Industry 4.0 technologies to improve its customer service experience. Source: Shutterstock

ARTIFICIAL INTELLIGENCE

How Hong Leong taps into Industry 4.0 to score big on CX

Hong Leong bank is winning with digital in Asia. Source: Shutterstock.

ARTIFICIAL INTELLIGENCE

How Hong Leong is creating a better omni-channel experience

What are your youngers shoppers craving? Source: Shutterstock

What you need to know to sell to Gen-Z shoppers

Trade finance is about to be transformed.

Can collaboration help banks unlock a $1.5t opportunity?

Can Dish The Fish get Singaporeans to love fish?

Can customer relationships win you digital accolades?

Driving the digital disruption conversation in boardrooms is difficult.

Digital disruption deconstructed for board members

Voice assistants are coming.

Do customers now expect your brand to have a voice?

a flight docked at the gate at KLIA

Malaysia Airports humanizing technology to provide better CX

a grab car on the streets

Grab’s spectacular fall from grace is a CX lesson for everyone

It doesn't seem like customer experience is a technology problem.

ARTIFICIAL INTELLIGENCE

Is customer experience a technology problem?