CX - Tech Wire Asia

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CX

Driving the digital disruption conversation in boardrooms is difficult.

Digital disruption deconstructed for board members

Voice assistants are coming.

Do customers now expect your brand to have a voice?

a flight docked at the gate at KLIA

Malaysia Airports humanizing technology to provide better CX

a grab car on the streets

Grab’s spectacular fall from grace is a CX lesson for everyone

It doesn't seem like customer experience is a technology problem.

ARTIFICIAL INTELLIGENCE

Is customer experience a technology problem?

a lady making a complain on the phone about a purchase she made

Understanding how online consumers make complaints in SEA

Is the customer experience you provide up to the mark?

Are you proud of the digital experience you provide?

CX is a top priority for most businesses.

New insights on building a superior customer experience

Connect all your customer care tools through Dimelo’s Open Platform

Banks should start leveraging the platform economy to find new customers.

Can financial services brands leverage the platform economy?