CX - Tech Wire Asia

CX

Woman customer operator with headset working on computer. Portrait of young sales agent in conversation with customer over headset at office. Friendly call center agent working on support online.

Cloud-based communications — a lifeline for business in 2020

SAP overtook Salesforce, Oracle and Adobe when it cames to serving the B2B digital commerce market

Adobe, Oracle, Salesforce – who leads in B2B digital commerce?

"When you talk about “frictionless”, you want to make the checkout as seamless as possible.” - Toshiba

Toshiba is making self checkouts contactless with computer vision

An omnichannel retail strategy can help traditional retail chains looking to survive (and thrive) in the new digital-heavy retail reality

How Walmart India ramped up its omnichannel retail experience

E-commerce is exploding in a big way in Southeast Asia– and AI is keeping customers connected, even when no one is working

Why AI is key to the e-commerce boom in Southeast Asia

A 3D render of a modern generic smart phone screen emanating small pixels at random that build up to form and illuminate the word Augmented Reality

Is Augmented Reality the future of contact-free shopping?

Luxury retailer Burberry teams up with internet heavyweight Tencent to open the first luxury retail

Burberry snags Tencent to power its first ‘social retail’ store

A 7-Eleven Australia convenience store in Sydney's central business district.

Why 7-Eleven Australia is using facial recognition in stores

Contact center AI

Conversational AI is taking the strain out of customer service – today and in the future

Do QR codes hold the key to brand AR experiences?