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  • Insights
  • Latest
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POPULAR TOPICS
DIGITAL MARKETING
URBAN TECH
SECURITY
ARTIFICIAL INTELLIGENCE
DIGITAL TRANSFORMATION
BIG DATA
AUTOMATION
PRODUCTIVITY
SUPPLY CHAIN
APPS
BLOCKCHAIN
CLOUD
FINTECH
E-COMMERCE
BUSINESS INTELLIGENCE
SOFTWARE
HARDWARE
NETWORKS
ANALYTICS
CX
Driving the digital disruption conversation in boardrooms is difficult.
CX

Digital disruption deconstructed for board members

Soumik Roy | 19 October, 2018

Voice assistants are coming.
CX

Do customers now expect your brand to have a voice?

Soumik Roy | 18 October, 2018

a flight docked at the gate at KLIA
AUTOMATION

Malaysia Airports humanizing technology to provide better CX

Satoko Omata | 15 October, 2018

a grab car on the streets
CX

Grab’s spectacular fall from grace is a CX lesson for everyone

Satoko Omata | 12 October, 2018

It doesn't seem like customer experience is a technology problem.
ARTIFICIAL INTELLIGENCE

Is customer experience a technology problem?

Soumik Roy | 11 October, 2018

a lady making a complain on the phone about a purchase she made
CX

Understanding how online consumers make complaints in SEA

Tech Wire Asia | 11 October, 2018

Is the customer experience you provide up to the mark?
APPS

Are you proud of the digital experience you provide?

Tech Wire Asia | 10 October, 2018

CX is a top priority for most businesses.
CX

New insights on building a superior customer experience

Soumik Roy | 25 September, 2018

CX

Connect all your customer care tools through Dimelo’s Open Platform

Dimelo | 21 September, 2018

Banks should start leveraging the platform economy to find new customers.
CX

Can financial services brands leverage the platform economy?

Soumik Roy | 14 September, 2018

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