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CX

A 7-Eleven Australia convenience store in Sydney's central business district.

Why 7-Eleven Australia is using facial recognition in stores

Contact center AI

Conversational AI is taking the strain out of customer service – today and in the future

Do QR codes hold the key to brand AR experiences?

Teleinfo Media moves its professional contact center services to the cloud-based Tikal Call Center

Teleinfo Media moves call centers to cloud in Thailand

An Alliance Bank branch.

Alliance Bank goes open-source to enhance in-branch CX

Many countries in Asia were lauded for their response to COVID-19.

Three ways that technology drove Asia’s response to COVID-19

The end of free Google Photos storage -- are cloud storage infinite after all?

3 ways Google AI is helping combat COVID-19 disruptions

How Singapore’s app economy is bucking a retail slump

PARKROYAL Hotel in the financial hub of Singapore

Hotel industry’s rebound could hinge on contactless check-in tech

Augmented reality assisting shoppers in the store get more product information. Source: Shutterstock

Can retailers embrace AR for immersive (and contactless) store experiences?