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CX

SAP overtook Salesforce, Oracle and Adobe when it cames to serving the B2B digital commerce market

Adobe, Oracle, Salesforce – who leads in B2B digital commerce?

"When you talk about “frictionless”, you want to make the checkout as seamless as possible.” - Toshiba

Toshiba is making self checkouts contactless with computer vision

An omnichannel retail strategy can help traditional retail chains looking to survive (and thrive) in the new digital-heavy retail reality

How Walmart India ramped up its omnichannel retail experience

E-commerce is exploding in a big way in Southeast Asia– and AI is keeping customers connected, even when no one is working

Why AI is key to the e-commerce boom in Southeast Asia

A 3D render of a modern generic smart phone screen emanating small pixels at random that build up to form and illuminate the word Augmented Reality

Is Augmented Reality the future of contact-free shopping?

Luxury retailer Burberry teams up with internet heavyweight Tencent to open the first luxury retail

Burberry snags Tencent to power its first ‘social retail’ store

A 7-Eleven Australia convenience store in Sydney's central business district.

Why 7-Eleven Australia is using facial recognition in stores

Contact center AI

Conversational AI is taking the strain out of customer service – today and in the future

Do QR codes hold the key to brand AR experiences?

Teleinfo Media moves its professional contact center services to the cloud-based Tikal Call Center

Teleinfo Media moves call centers to cloud in Thailand