The CIO’s guide to accelerating DX using BPM

WHILE digital transformation (DX) is no longer a new idea, successful DX continues to elude many enterprises.

There could be many reasons behind an unsuccessful DX strategy, but mostly it boils down to prioritizing the wrong aspects of DX, or focusing too much on one element while ignoring others altogether.

But what does DX entail? DX is the process of changing a legacy approach within an organization to new innovative ways using emerging digital, social, and mobile technologies.

As such, it involves all aspects of a business and extends to its associated assets such as customers, automated process, and digital content, among others.

One of the most important goals of DX, that consolidates all the other elements within a DX strategy is achieving operational efficiency. Having efficient business process management (BPM) practices and solutions is exactly what delivers on those goals.

Integrating BPM in the digital age

Many businesses are already operating at the highest level of efficiency, and more often than not, command total control of the BPM practices.

However, there are always new development and IT processes that bring about new challenges and added layers of complexity. And accordingly, BPM must be treated as a continuous project with ongoing assessments and updates.

Upon a successful adoption of BPM, companies would be able to leverage process management and automation. Furthermore, BPM put the customer at the center of the equation and influences customer experience with more streamlined processes.

Organizations could deploy effective BPM and automation solutions that will further enhance their DX agenda, by considering these four factors;

#1 | Start small, think long term

BPM solutions are always going to be a part of a more important digital strategy. Hence, companies should think of solutions as instruments that will continue to grow and progress with business goals and plan, rather than a standalone project.

#2 | Go with the best fit solution

The market is saturated with many different solutions, but companies should focus on software that will deliver on their goals. Establishing a well-defined list of priorities will go a long way in identifying the right tool for an organization.

#3 | Mobility, flexibility and simplicity is key

Software these days come with extremely flexible deployment options and companies should take advantage of these features. Cloud-based option reduces deployment time while ensuring universal access from virtually any device.

Further, the subscription-based model also reduces capital expenditures, while maintaining scalability.

#4 | Continous improvement and innovation

Companies need to monitor and improve their BPM initiatives continuously.

Setting up a Center of Excellence (CoE) will further align an organization’s BPM practices towards this goal. Further, it will also allow companies to always operate with the most efficient and effective way possible.

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