What I Learned Executing Digital Transformations

Nikesh Prasad is at the forefront of digital transformation initiatives in his role as head of APAC Digital at eClerx. He works with some of the biggest global brands and regional leaders in Asia Pacific, partnering with them on driving transformation initiatives which help businesses to drive fundamental change.

The benefits? Increased efficiency, greater business agility and, ultimately, the unlocking of new value for employees, customers and shareholders. Since the pandemic, digital transformation has become the centerpiece of operational efficiency and innovation across organizations.


Here, Prasad shares some of the lessons he’s learned while executing digital transformations for his clients.

Don’t mistake technology as the end goal

“Remember that digital transformation is an enabler for customer experience, efficiency and any other KPI you are measuring. Focus on the outcomes and then plan the roadmap. I usually see the reverse happening – people get excited about the latest and greatest technologies, and force-fit in the roadmap, forgetting why they planned for digital transformation in the first place.”

Leave it to the experts

“While brands should control their digital transformation roadmap, the actual execution can be best left to the experts who have dedicated focus in supporting digital transformation. The same goes for the, ‘buy versus build’ dilemma – unless there is a very compelling reason to build, it is best to go for  the ‘buy’ option.”

Governance matters

“Digital transformation should be championed by a brand’s executive leadership team. Digital transformation initiatives can end up involving a lot of stakeholders and changes. It is best if the leadership team is involved to ensure everyone is working towards the common goals and resolving any potential bottlenecks.”

Experiment first

“Rather than undertaking a huge digital transformation project, it is best to go with experimentation first. Tweak some parts of the system, test and tweak again. It is much easier to take this route as it is cheaper, faster and you learn along the way.”

Be clear on outcomes

“You should be clear what improvements you expect from digital transformation. I have seen companies buying entire stack but ending up not using it for various reasons. That is why I keep saying, focus on business objectives!”


If you’re looking to work in the area of digital transformation there are plenty of exciting open opportunities. Below, you’ll find three positions worth exploring, or discover even more on the TechWire Asia Job Board.

Digital Transformation Consultant, Google Cloud, Google

Google is seeking a Digital Transformation Consultant with experience managing cloud maturity and capability assessments, leading the design and implementation of cloud governance and operational processes, and developing cloud transformation roadmaps. By applying to this position you will have an opportunity to share your preferred working location from the following: New York, NY, USA; Sunnyvale, CA, USA. Discover more details about this open role here.

Digital Transformation Associate, Citi

In the role of Digital Transformation Associate, based in New York, you’ll be front and center to developing a world class business product, comprising Citi’s existing client relationships, prospective client base, extensive global network, and cutting-edge digital lending product. You’ll work with a growing team of enthusiastic people who love to collaborate and drive innovation. You’ll experience the power of Citi’s network by gaining global exposure and interacting with on-the-ground expertise across our global footprint. Explore the full job spec here.

Oracle HCM CLoud Technology Architect, Infosys

Infosys is seeking an Oracle HCM Cloud Technical Architect. You would primarily be responsible for working with the business team and client IT, gathering technical requirements, designing and developing the technical solution. The candidate should have a minimum eight years of experience in Oracle Cloud implementation and/or support projects. You should have a good understanding of Oracle Cloud with experience in Fast Formulas, HCM Extracts, Integrations, BI and OTBI reporting, HDL.If this ticks all the right boxes for you, read the full job spec here.

Browse even more opportunities across the tech industry on the TechWire Asia Job Board here