Delivering a smooth and seamless application experience to users is almost impossible. Something is bound to break, causing lags, delays, and sometimes failures. This is the present state of building digital customer experiences, so teams need to figure out how to play offense to stay ahead.

Application process monitoring can make it easy to reduce the occurrence of such incidents, but most tools only provide businesses with the ability to monitor telemetry data such as memory utilization and bandwidth capacity, and react by sending signals when there is something to be concerned about.

In most cases, application process monitoring is a challenging exercise, not only because of the noise that exists among the signals, but also because engineers need to go looking for the cause when something goes wrong.

New Relic spotted this pain point from conversations with clients and decided to innovate — to take its offering beyond application and infrastructure monitoring to offer a full observability platform.

The company launched a refreshed platform, New Relic One, with a vision to create a more perfect internet, where applications can be instrumented and measured, while also providing context, allowing engineers to see across artificial organizational boundaries so that developers can quickly find and fix problems.

The company’s new offering differentiates itself from other products in the market by being open, enabling customers to bring in agent-based and open telemetry data so they have no blind spots; connected, allowing customers to see relationships between their systems so they can act more quickly and effectively; and programmable, empowering customers to build entirely new applications on top of New Relic to fuel their business. With New Relic One, companies are able to design and run applications that create exciting journeys for customers and truly delight them with seamless experiences.

Source: New Relic

Being open, the platform is able to employ APIs to help developers collect third-party metrics and trace data to bring into New Relic’s platform to combine with data from the product’s own instrumentation. That creates complete visibility into the digital landscape.

With data in tow, the next exciting thing that the platform does is provide context by leveraging connections to various entities such as applications, micro services, data centers, and even Kubernetes clusters employed by cutting-edge development teams. New Relic One uses artificial intelligence (AI) to do the work so that developers can focus on eliminating signal noise and fix errors faster than ever before.

New Relic is proud of its platform’s ability to provide context and help fast-track resolutions, because the company helps clients see their systems in terms of business outcomes, enabling them to offer a comprehensive solution — different from the “bag of metrics” monitoring approach sometimes followed by developers who aren’t as far along.

In itself, New Relic One provides a complete offering, ready to combat any situation that an application or digital business can face. However, the company understands that businesses and their developers have cultivated a data-driven mindset and seek to analyze all kinds of data to ensure they can gain an edge over competitors in a market where every marred experience may directly impact revenues.

As a result, New Relic One offers a programmable platform where users can build their own custom interfaces and applications to get more out of the data and get a better pulse of the organization’s digital landscape.

At the company’s recent Futurestack conference in New York, New Relic founder Lew Cirne talked about the need for a programmable platform at length:

“We understand that all of this powerful data can be used for so many use cases, many of them very specific to your business. In fact, what you often do is go to a different tool if it can do one little thing to present the data in a certain way. To solve a problem for a specific user, you’ll buy a whole separate tool just for that use case.

“With New Relic One, which is fully programmable, you can build your own applications. This is a big deal.”

At the end of the day, New Relic One makes good on the company’s promise to help clients build more perfect software and deliver solid, resilient experiences. By being open, connected,  and programmable, customers are able to get true observability to move faster and build better digital experiences.

Businesses that take their applications seriously should speak to New Relic to learn more about the platform and how they can leverage its technology and data to leap into the next stage of digital maturity.