Optimizing experiences with cloud application performance management
For the better half of the past decade, companies have been focused on moving to the cloud because of the many advantages it offers.
Most businesses have a certain number of applications — for both, employees as well as customers — that either live or are connected to the cloud. Monitoring and optimizing the performance of cloud applications, apps and services on-premise as well as on a hybrid/multi clouds is key to ensuring that stakeholders always get a seamless, demand-driven experience.
When organizations fail to provide a good experience to customers as well as employees using these applications, it results in an overall stagnation of organizations’ digital transformation.
In order to avoid such issues, developers can choose to invest in software that can help monitor the performance of applications and ensure that alerts are provided to them whenever a metric, say server memory or bandwidth, also known as telemetric data, is about to reach a threshold.
When applications deliver a less than optimal experience to employees, it ends up marring their impression of the organization’s overall digital agenda and leadership. Although this can have a negative impact on the business in the medium-term, it is the customer-facing application outages that cause the greatest economic damage to the organization, immediately.
Imagine being a cloud-based vendor of accounting software. One of the biggest features your clients will look for is reliability and uptime. When you fail to optimize the application on the cloud, you’ll be unable to deliver on that expectation, causing customers to look for other alternatives in order to safeguard their own business interests. And switching from supplier to supplier isn’t difficult: in fact, it’s usually just a click away.
Another key example, one that has an immediate impact on revenues, applies to e-commerce companies. Their online shopping experience is usually supported through a combination of cloud-based applications. Any outages or lags can cause customers to abandon their carts, impacting the top line directly and immediately.
When developers use application performance monitoring software, they’re able to avoid any kind of damage to the company’s reputation as a result of excellent telemetric data collection, reporting, and analysis capabilities.
Today’s telemetric-oriented software & services help companies pinpoint areas in their provisions that cause bottlenecks, slow-downs, poor experiences, glitches and at the end of the day, negative impacts on end-user experiences. We recommend one of the following as the starting point to get to the heart of the app & service performance issue.
New Relic is one of the pioneers in the observability and its close experience working with developers has helped the company really understand the pulse of the market.
The company has a vision instrument, measure, and improve the internet by helping customers get the data they need to deliver better digital experiences.
New Relic One, the company’s observability platform, stands apart by being open, enabling customers to bring in agent-based and open telemetry data so they have no blind spots; connected, allowing customers to see relationships between their systems so they can act more quickly and effectively; and programmable, empowering customers to build entirely new applications on top of New Relic to fuel their business.
With New Relic One, companies are able to design and run applications that create exciting journeys for customers and truly delight them with seamless experiences.
The platform was built in response to the needs of companies who are leveraging the power of modern software technologies, including cloud technology and containerization, to quickly build, scale and operate business-critical applications. They require a single observability platform for all their critical data with applied intelligence and automation technologies that can seamlessly fit into their unique business processes so they can optimize their software and deliver better customer experiences.
Further, New Relic One helps provide context, using artificial intelligence to understand the various entities in the company’s digital landscape. Doing so, it ensures that developers optimize experiences quickly and efficiently.
Finally, the most exciting feature that puts New Relic far ahead of its competitors is the fact that the platform is programmable. This means, developers can actually build their own applications on top of the New Relic One Observability Platform to understand what’s going on behind the scenes with its own data as well as data from other services.
Overall, New Relic One is what developers really want to get their hands on — especially those that want to take control of the digital experience that they provide to customers at any given instant. Read more about the company and its powerful offerings here on the pages of Tech Wire Asia.
The cloud-centric services behemoth that is IBM offers many tools and apps specificially aimed at developers. These tend to be platform agnostic, and in the case of APM (application performance management), the solution supports on-premise, cloud-based, and hybrid workloads.
From a single analytics and visualization “pane of glass”, development teams can dig deep into their applications’ and services’ cores, looking at key, high-level metrics such as resource utilization, but also different APIs’ performance, any under-performing frameworks or routines, response times and unexpected latencies.
Because every developer works differently, the dashboard is completely configurable according to specific requirements, and granular access to key metrics can be set up by team leaders in order to keep teams focused.
You can read more about IBM APM and its supporting infrastructure here.
*Some of the companies featured are commercial partners of Tech Wire Asia