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CUSTOMER SERVICE
customer experience

Improving APAC customer experience with augmented AI

Aaron Raj | 3 March, 2022

customer service

APAC consumers feel customer service is an afterthought

Aaron Raj | 20 January, 2022

Customer Experience

Nurture sustainable competitive advantage through CX

Cinnox | 16 December, 2021

Customer Experience

Asia Pacific consumers expect a ‘human touch’ in customer experience

Cinnox | 22 October, 2021

An unidentified employee of the HSBC call centre attends to a call in the call centre in Hyderabad (Photo by DIBYANGSHU SARKAR / AFP)

Can conversational AI make your customers happier?

Aaron Raj | 6 July, 2021

Contact center AI has shown its potential in recent months.

How contact center AI is taking the customer service strain

Mark Jones | 4 March, 2021

Emotional AI: Can chatbots convey empathy in customer interactions?

Emotional AI — can chatbots convey empathy?

Dashveenjit Kaur | 15 October, 2020

Are chatbots taking over customer service? Not yet.

Want real value from chatbots? Use the ’80/20 rule’

Mark Jones | 5 June, 2020

WhatsApp Business finally launches in select markets – and it’s free for now

Tech Wire Asia | 19 January, 2018

Is the future of customer service fully automated?

Tech Wire Asia | 19 January, 2018

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