customer service - Tech Wire Asia

CUSTOMER SERVICE

Customer Experience

Asia Pacific consumers expect a ‘human touch’ in customer experience

An unidentified employee of the HSBC call centre attends to a call in the call centre in Hyderabad (Photo by DIBYANGSHU SARKAR / AFP)

Can conversational AI make your customers happier?

Contact center AI has shown its potential in recent months.

How contact center AI is taking the customer service strain

Emotional AI: Can chatbots convey empathy in customer interactions?

Emotional AI — can chatbots convey empathy?

Are chatbots taking over customer service? Not yet.

Want real value from chatbots? Use the ’80/20 rule’

WhatsApp Business finally launches in select markets – and it’s free for now

Is the future of customer service fully automated?

robo hand man

How automation can lead to better consumer relationships

The rise of social CRM and why your business needs it

chatbot

Here’s how you can use chatbots to level up customer service