Improving APAC customer experience with augmented AI
APAC consumers feel customer service is an afterthought
Nurture sustainable competitive advantage through CX
Asia Pacific consumers expect a ‘human touch’ in customer experience
Can conversational AI make your customers happier?
How contact center AI is taking the customer service strain
Emotional AI — can chatbots convey empathy?
Want real value from chatbots? Use the ’80/20 rule’
WhatsApp Business finally launches in select markets – and it’s free for now
Is the future of customer service fully automated?
Singapore sets the pace for quantum computing in Southeast Asia
6 June, 2022
IBM z16: Here's why the cloud won't replace the mainframe
4 May, 2022
From Made in China to Make in India: How Apple is reducing reliance on its Chinese supply chain
14 April, 2022