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CUSTOMER SERVICE
Want real value from chatbots? Use the ’80/20 rule’
How contact center AI is taking the customer service strain
WhatsApp Business finally launches in select markets – and it’s free for now
Is the future of customer service fully automated?
How automation can lead to better consumer relationships
The rise of social CRM and why your business needs it
Here’s how you can use chatbots to level up customer service
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SHOP TALK
How contact center AI is taking the customer service strain
4 May, 2020
5G in Asia – rollout plans won't be affected by COVID-19 says GSMA
7 May, 2020
Mastercard EVP: COVID-19 is spurring contactless payments in Asia
5 May, 2020
