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CUSTOMER SERVICE
CX 2023

Tips and best practices to unlock full CX potential in 2023

Aaron Raj | 29 December, 2022

customer service centre

Alibaba Cloud picks Kuala Lumpur as customer service centre for regional services

Aaron Raj | 4 October, 2022

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A billion dollar partner ecosystem upgrade for Alibaba Cloud

Aaron Raj | 23 September, 2022

Do chatbots have a role to play in the metaverse?

Muhammad Zulhusni | 12 September, 2022

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Improving APAC customer experience with augmented AI

Aaron Raj | 3 March, 2022

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APAC consumers feel customer service is an afterthought

Aaron Raj | 20 January, 2022

Customer Experience

Nurture sustainable competitive advantage through CX

Cinnox | 16 December, 2021

Customer Experience

Asia Pacific consumers expect a ‘human touch’ in customer experience

Cinnox | 22 October, 2021

An unidentified employee of the HSBC call centre attends to a call in the call centre in Hyderabad (Photo by DIBYANGSHU SARKAR / AFP)

Can conversational AI make your customers happier?

Aaron Raj | 6 July, 2021

Contact center AI has shown its potential in recent months.

How contact center AI is taking the customer service strain

Mark Jones | 4 March, 2021

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