customer service - Tech Wire Asia

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CUSTOMER SERVICE

CX 2023

Tips and best practices to unlock full CX potential in 2023

customer service centre

Alibaba Cloud picks Kuala Lumpur as customer service centre for regional services

Alibaba is

A billion dollar partner ecosystem upgrade for Alibaba Cloud

Do chatbots have a role to play in the metaverse?

customer experience

Improving APAC customer experience with augmented AI

customer service

APAC consumers feel customer service is an afterthought

Customer Experience

Nurture sustainable competitive advantage through CX

Customer Experience

Asia Pacific consumers expect a ‘human touch’ in customer experience

An unidentified employee of the HSBC call centre attends to a call in the call centre in Hyderabad (Photo by DIBYANGSHU SARKAR / AFP)

Can conversational AI make your customers happier?

Contact center AI has shown its potential in recent months.

How contact center AI is taking the customer service strain