Malaysian delivery app Bungkusit to use blockchain for better customer experiences

Malaysian delivery app Bungkusit to use blockchain for better customer experiences. Source: Bungkusit

How delivery app Bungkusit uses blockchain to sidestep customer disputes

  • A delivery photo, as well as other details like the order, location, and drop off, will be recorded and stored on a blockchain
  • VeriDoc Global helped Bungkusit by implementing a blockchain-based solution into their system to secure the credibility of the merchants and avoid disputes — delivering transparency to all parties

Joining thousands of other organizations around the world, Malaysia’s fourth-largest delivery app Bungkusit is the latest to adopt blockchain technology. The on-demand delivery app decided to take up the technology to boost customer transparency, resolve disputes, and increase platform security.

Blockchain-based verification platform VeriDoc Global had helped the app implement the solution into their system which it said took around three to four weeks to complete. Regional Director Aliasgar Abbas said the use of blockchain is an “ideal solution that can be used as a trusted point of reference and verification.” 

Abbas added that it was a very smooth implementation journey with Bungkusit. “VeriDoc Global’s API is easily integrated with any existing system. So, it was quite easy to implement the API with proper documentation for the Bungkusit technical team to use it. We defined the requirement through our standard processes and mapped it to the relevant APIs based on the documentation. The Bungkusit technical team did not have to learn anything about blockchain or undergo any new training. This project implementation was completed within 3 to 4 weeks.”

How will it work for Bungkusit?

Bungkusit wants to deliver high-value items, such as important documents or expensive objects, to customers on behalf of their merchants. To uphold that trust, they embarked on this journey to implement a blockchain that automates trust and securely tracks their deliveries, according to Abbas.

He said, upon completion of the delivery, a QR code is automatically generated. The customer scans the QR code as an acknowledgment of the delivery order. During this process, the delivery photo and other details such as the order details, collection location, drop-off location, etc., are captured and recorded on the blockchain.

Abbas also noted that the solution allows the app to “secure the credibility of the merchants” among users, especially with platforms still using “conventional signatures, numbers, names, etc. for traceability purposes.”

What are the benefits of blockchain for Bungkusit and other on-demand delivery businesses?

According to VeriDoc, Bungkusit opted for blockchain and the former’s technology because of their interoperable API that allowed seamless integration with their existing system. This allowed transparency to all parties, securing the credibility of the merchants and avoiding disputes. By doing this, it helps the merchants. 

“So not only this is beneficial for Bungkusit but also for all other on-demand delivery businesses. It verifies their shipment details to prevent any tracking or delivery disputes related to timing, location, or delivery confirmation. It also helps to maintain the integrity of its riders. Most importantly, given the current Covid-19 times, it will make the entire delivery process contactless,” Abbas added.

In fact, this very same concept can be replicated and applied to any on-demand delivery business that still employs conventional signatures or identification numbers or names, for delivery traceability purposes. For on-demand delivery businesses that involve multiple delivery partners, this will be an ideal solution that can be used as a trusted point of reference and verification for the entire connected ecosystem.