a woman doing accounts manually

RPA means less number crunching and more human interaction. Source: Shutterstock

Are you getting the most out of your RPA?

IN the data age, making sense of the constant stream of information can quickly become overwhelming for organizations.

Robotic process automation (RPA) can help managers handle data better and operate more efficiently. However, not every company understands the best approach for implementing RPA.

With 37 percent of CIOs in the APAC region deploying or in short-term planning for AI deployment according to Gartner, organizations need to have a strong change management strategy in place. This can help prevent implementation failures, which translates to unnecessary costs.

“Rather than merely blindly proceeding with RPA implementation, businesses should focus on choosing the right processes that can be automated by RPA,” Harel Tayeb, CEO of Kryon, told Tech Wire Asia in an exclusive interview.

There are numerous factors that determine which part of the business processes needs to be digitized. One of them is employee readiness.

As with any new technology, there will be some amount of resistance from employees as it will impact their day to day tasks and responsibilities. A successful RPA adoption relies on business leaders expressing clear expectations to employees throughout the implementation process.

In a recent interview, Thomas Chin, Vice President of Sales in Asia Pacific for UiPath revealed, “RPA ensures that employees will be able to better dedicate their time and efforts on more customer-centric aspects of the business that require more human interaction.”

RPA is meant to augment human processes, not replace it. It is important to recognize that RPA tackles functions that do not require human reasoning. However, many businesses in the APAC remain clueless about the exact scope of RPA.

“Unfortunately, a lot of organizations do not have a holistic visibility of their IT environments and have a limited understanding of business processes that can be digitized,” Tayeb explained.

Rather than attempting to do everything on your own, he suggested that organizations work closely with vendors to establish which business aspects need to be digitized to get the most out of their investments.

Today, vendors work with customers to provide intelligent recommendations and insights on which business processes should be automated. They also roll out solutions meant to reduce or eradicate pain points associated with deploying RPA.

Instead of doing a step-by-step automation involving a few processes in a few departments at a time and gradually rolling this out, experts believe that organizations today should leverage comprehensive enterprise management solutions.

Doing so also brings about a deeper level of visibility into everyday organizational processes that impact areas such as productivity, competitiveness, and employee engagement.

Ultimately, an optimized process for implementing RPA can help reduce time and money spent on repetitive tasks and gives businesses a complete view of the inefficiencies within their operations.

Streamlining RPA implementation results in easier and faster RPA adoption for businesses at a significantly reduced total cost of ownership.

This means organizations can accelerate digital transformation throughout their business while getting optimal returns on investment.