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Tomorrow's logistics professionals will need RPA to integrate intelligence. Source: Shutterstock

What does robotic process automation in logistics look like?

Bankers spend less on AI compared to retailers. Source: Shutterstock

ARTIFICIAL INTELLIGENCE

APAC businesses to spend $5.5 billion on AI this year says IDC

AI-powered predictive analysis helps retailers to foresee customer demand and craft their marketing campaigns accordingly. Source: Shutterstock

How predictive analytics can help you enhance customer experience

Singapore's 5G technology will be powering remote surgeries, helping driverless cars avoid collisions, drones delivery, and more. Source: Shutterstock

ARTIFICIAL INTELLIGENCE

What do Singapore’s 5G rules mean for commercial users?

Snapchat is paving the way for businesses to turn any subject or location into engaging content. Source: AFP

ARTIFICIAL INTELLIGENCE

How Snapchat’s AR technology can add real CX value virtually

Data diversity is crucial to eliminate bias in AI technology. Source: ShutterstockData diversity is crucial to eliminate bias in AI technology. Source: Shutterstock

ARTIFICIAL INTELLIGENCE

Why data diversity is important for AI development

Here's why CIMB is keen on using innovative technologies to drive #CX. Source: Shutterstock

How CIMB’s top brass is leveraging technology to wow customers

Businesses use narrow AI, researchers are chasing general AI. Source: Shutterstock

ARTIFICIAL INTELLIGENCE

The AI businesses know isn’t really the AI that excites researchers

ARTIFICIAL INTELLIGENCE

Data scientists on steroids or ‘citizen developers’ with AI toolkits?

A CRM system can streamline all data from different contact points automatically. Source: AFP

ARTIFICIAL INTELLIGENCE

What can businesses learn from Westpac’s use of AI-enabled CRM?