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Contact center AI has shown its potential in recent months.

How contact center AI is taking the customer service strain

E-commerce boom could see e-payment trends take flight in Asia

An Indonesian technician (R) examining robots known as Amy (C) and Temi (L) (black) during a simulation on assisting medical teams in handling COVID-19. Source: AFP

Robots are making up for a lack of people-power – is this the future?

A humanoid robot at the cash desk of a supermarket.

How COVID-19 could accelerate the use of robots in retail

Human resource managers must try to meet employees' needs during the crisis. Source: Shutterstock

How CHROs can augment workforce management systems in a pandemic

Why RPA should be the first step for automated e-commerce

ARTIFICIAL INTELLIGENCE

Key takeaways from Cisco Live Virtual Event for APJC

IT will help business ’emerge’ from crisis, says Cisco

CISOs have a much heavier workload as the workforce operates remotely. Source: Shutterstock

How CISOs are responding to a surge in cyber crime

Hyundai flaunted it's flying taxi in the CES 2020 conference. Source: Shutterstock.

AUTONOMOUS VEHICLES

Don’t look down! Flying taxis are becoming serious business