call center - Tech Wire Asia

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CALL CENTER

Call center scams are a global problem.

Call center scams: An uphill battle

Here's why data security matters if contact centers go remote. (Img by Alex Kotliarsky/Unsplash)

Here’s why data security matters if contact centers go remote

Analysis tech will become central to improving remote customer service experiences, driving the contact center market in the process

Data analytics tech set to boom in APAC contact center market

5,000 companies signed up for Amazon Connect in just 2 months

How AWS is staking its claim on tomorrow’s contact centers

Business woman use of smart phone in city with window reflection at night

Virtual contact centers – you’ve got the software, now find the people