Unified Communications - Tech Wire Asia

UNIFIED COMMUNICATIONS

As part of the remotely distributed workforce, unified communications solutions are now considered to be a business necessity

Unified communications tech now a must-have for SMEs

Analysis tech will become central to improving remote customer service experiences, driving the contact center market in the process

Data analytics tech set to boom in APAC contact center market

5,000 companies signed up for Amazon Connect in just 2 months

How AWS is staking its claim on tomorrow’s contact centers

How can conversational AI platforms deliver a more well-rounded customer experience and build lasting conversations for businesses

3 competitive advantages of conversational AI for businesses in 2021

Woman customer operator with headset working on computer. Portrait of young sales agent in conversation with customer over headset at office. Friendly call center agent working on support online.

Cloud-based communications — a lifeline for business in 2020

Contact center AI

Conversational AI is taking the strain out of customer service – today and in the future

Harnessing the power of unified communications

Uniting the business, the customers, and the partners: UC with Avaya

Unified communications can be just the beginning of the conversation