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A billion dollar partner ecosystem upgrade for Alibaba Cloud

  • Alibaba Cloud unveiled an investment plan of US$ 1 billion to upgrade its global partner ecosystem.
  • Alibaba Cloud has launched a “Global Delivery and Service Program” to enhance the cloud adoption process for customers in Kuala Lumpur, Porto, and Mexico City. 
  • The cloud company also announced that it has made available globally a series of its proven infrastructure products, a multi-model cloud-native database, and distributed cloud services.

As the cloud industry becomes increasingly competitive, being able to deliver to customers what they need in their cloud journey is essential. And this is only possible through a proper partner ecosystem. Most global cloud providers are investing heavily in building their ecosystem and ensuring its ability to meet customer demands.

During the 2022 Alibaba Cloud Summit, the cloud company unveiled an investment plan of US$ 1 billion to not only upgrade its global partner ecosystem but also enhance its customer services to provide comprehensive support throughout the customer’s digitalization journey.

In order to provide all-around cloud-based solutions and services to all customers, Alibaba Cloud has launched a “Global Delivery and Service Program” to enhance the cloud adoption process for customers. Kuala Lumpur, Porto, and Mexico City have been unveiled as three customer service centers that will support customers in their cloud adoption journey, providing timely and regionalized cloud migration and consulting services.

In addition to the Customer Service Centres, Alibaba Cloud has also set up three Service Delivery Centres in Kuala Lumpur, Dubai, and Hong Kong, to provide extra technology support to its regional offices and customer project delivery in the Asia Pacific and the Middle East, Europe and Africa.

Alibaba Cloud and its billion-dollar ecosystem

As Alibaba commits to investing US$1 billion to support partners’ technology innovation and their market expansion with Alibaba Cloud in the coming three fiscal years, this investment consists of both financial and non-financial incentives, such as funding, rebates, and go-to-market initiatives.

To accelerate partners’ growth, Alibaba Cloud also launched a “Regional Accelerator” program to provide partners operating in different markets with a localized business collaboration model. The model is designed around factors such as a market’s level of technical maturity, vertical focus, digitalization needs, and business demands, with an aim to boost partners’ income and strengthen their technical expertise. Alibaba Cloud ecosystem partners including resellers, technology partners (ISV, SaaS, and SI), and service and consulting partners can benefit from the program.

“Partners have always been a key focus for Alibaba Cloud, and we are committed to providing them with strong support for our ongoing co-creation and value-add – both technologically and commercially – to further empower our joined customers,” said Selina Yuan, Alibaba Cloud Intelligence International President.

Yuan added that the revamped partner strategy prioritizes their partners’ growth. By continuing to support the partners’ business expansion, Alibaba Cloud hopes to build an inclusive ecosystem benefiting partners and customers.

Selina Yuan, Alibaba Cloud Intelligence International President, speaks at the 2022 Alibaba Cloud Summit in Phuket, Thailand.

To address complications with partners’ international business operations, Alibaba Cloud has also upgraded its collaboration model with its ISV partners, with a focus on enhancing industry collaboration, standardizing go-to-market processes, and accelerating technical solution integration to increase efficiency. Looking ahead, Alibaba Cloud hopes to recruit more financial services, retail, internet, and manufacturing ISVs to co-develop products and support customer innovation.

Alibaba Cloud currently works with about 11,000 partners worldwide, including Salesforce, VMware, Fortinet, IBM, and Neo4j.

Technology innovation to power rapidly increasing cloud consumption

During the summit, Alibaba Cloud also announced that it has made available globally a series of its proven infrastructure products, a multi-model cloud-native database, and distributed cloud services. This range of new products aims to provide enterprise customers with a wider scope of cloud services covering network, storage, and compute.

Cloud Enterprise Network (CEN) 2.0, the newly available network service, provides global intelligent networking to support enterprises’ global expansion. CEN 2.0 supports ultra-large-scale networking capabilities with higher availability, lower latency, enhanced security capability, and greater flexibility in pricing options for enterprises, compared to the previous version.

Alibaba Cloud has also unveiled a storage product called ESSD Auto PL, which provides block storage services and supports automatic scaling within seconds to allow businesses to handle sudden traffic surges. As the world’s leading elastic block storage product with an auto-scaling function, it offers up to one million IOPS (input/output operations per second), significantly higher than the industry average.

Lindorm, the cloud-native multi-model database developed by Alibaba Cloud, successfully supported Alibaba Group’s 11.11, the world’s largest shopping festival, last year. Designed for fusion-processing requirements for wide tables, time series, space-time, and various unstructured data, Lindorm has also been supporting customers in various industries in China – including automotive, finance, and manufacturing – thanks to its high availability and low storage cost.

Alibaba Cloud also introduced ACK One (Alibaba Cloud Distributed Cloud Container Platform), a multi-region and multi-cluster container management platform to provide consistent management, delivery, and operation experience for enterprises. It allows users to implement container cluster management, resource scheduling, data disaster recovery, and application delivery through a unified platform, whether in a public cloud, private cloud, or on-premise environment. ACK One is the latest addition to ACK Anywhere, Alibaba Cloud Container Service for Kubernetes.

Selina Yuan, Alibaba Cloud Intelligence International President, speaks at the 2022 Alibaba Cloud Summit in Phuket, Thailand.

Lastly, to support enterprises’ need for a hybrid cloud, CloudBox integrates Alibaba Cloud’s public cloud infrastructure technologies such as compute, storage, and network to provide enterprises with fully managed cloud services for deployment close to customers’ business premises. CloudBox delivers a consistent experience as Alibaba Cloud’s public cloud while meeting enterprises’ demand for on-premise data processing and low latency compute. CloudBox is designed for multinational companies with business operations in China.

The cloud company has been strengthening its capabilities in computing, storage, network, and security. For example, it’s recently unveiled Cloud Infrastructure Processing Unit (CIPU), a dedicated processing unit designed for its Apsara Cloud operating system, can reduce network latency to as low as five microseconds and improve computing power performance in data-intensive AI and data analytics scenarios by as much as 30%.

From building an ecosystem to fueling innovations

During the summit, Alibaba Cloud inked nearly 30 agreements to help customers and partners accelerate their digital innovation capabilities with leading cloud computing technologies. This includes a collaboration with JP Games, Japan’s leading game development studio, Alibaba Cloud has unveiled a set of new services to create virtual spaces and realistic avatars for global customers venturing into the metaverse.

Together with MetaverseXR, Thailand’s leading metaverse company, Alibaba Cloud rolled out a comprehensive suite of metaverse solutions for the Thai market in order to fulfill the growing local demand for embarking on a Web 3.0 journey.

In Myanmar, Alibaba Cloud teamed up with UMG Group, to power the country’s digital transformation – especially in traditional industries while in Singapore, the cloud provider is expanding its regional outreach in the media and fintech verticals with BeLive and VisionTech

Alibaba Cloud is also collaborating with OnFinality, a leading New Zealand-based blockchain infrastructure provider, to offer a robust cloud-computing capability and a strong global network for Web 3.0 developers looking to scale globally.