HR professionals need more technology going into 2020. Source: Shutterstock

HR professionals need more technology going into 2020. Source: Shutterstock

Why HR professionals should think about using more technology in 2020

ORGANIZATIONS that have strong human resource (HR) teams tend to perform better than their competitors because they’re able to attract better talent, engage with employees more meaningfully, and retain and grow staff.

However, in order to strengthen the HR teams, those leading the HR function need to think more progressively and proactively about technology.

In order to cultivate a technology-driven mindset and understand how technologies such as big data, analytics, and artificial intelligence can help them, experts suggest that organizations should start with robotic process automation (RPA).

RPA is basically a script-based bot that learns from humans and then performs the same repetitive task, with precision, time and time again. Since it is affordable and simple to implement, RPA is a great technology for any business function.

HR, like any other division, has plenty of tasks that are repetitive and could be handed over to RPA solutions, saving the team precious time and allowing them to be more creative with how they serve the organization and its people.

Here are a few examples of how RPA can help HR professionals:

# 1 | Recruitments

Reviewing CVs take hours and is a really tedious process – especially when you’re a company that looks at the “whole picture” when looking for new hires.

However, using intelligent screening software, you can automate quite a bit of the process. Simply train the algorithm or RPA bot to learn job requirements and what qualified candidates look like based on previous hiring decisions.

The system also learns how to gather insights about prospective candidates to determine their likelihood of accepting an offer.

Automation can also help recruiters mine public social media profiles of potential hires and fill in the gaps left by traditional CVs.

# 2 | Employee support

Smart solutions can help HR staff save time by automating month-end tasks like finalizing leaves, calculating benefits, and making last minute adjustments to employee compensations.

These solutions can also help make calculation and deduction of monthly taxes a breeze, generating payslips on demand, distributing them appropriately along with bank payment slips and compensation/adjustment clarifications.

Month-end reporting of all sorts can also be automated- almost completely, save for ad-hoc reporting to senior management every once in a while.

All of these are perfect use cases for RPA — in fact, many of these the ‘bots’ required to perform these tasks would be readily available “off the shelf” from vendors providing these solutions.

# 3 | Learning and development

Automation in the field of learning and development (L&D) can introduce a layer of gamification tools such as competitions, badges, and social sharing that makes training modules more engaging.

RPA can also be used to identify the training needs of employees based on their current role, interests, aspirations and skill gaps that exist. The data for these are available in spreadsheets and forms on different platforms. All that the RPA bot needs to do is compile, calculate, and report.

# 4 | Performance evaluation

Across organizations, the process of evaluating performance remains a time-consuming and tedious task.

Appraisals tend to tie-up line managers and HR staff alike in a mountain of paperwork and bureaucracy.

However, an RPA bot could make appraisals infinitely easier — from being a painful chore to being a genuinely useful tool for tracking KPIs and performance across the company.

RPA applied to appraisals can also help continuous evaluation for hundreds of thousands of employees.

# 5 | Employee engagement

Employee engagement and satisfaction surveys hardly gauge the real sentiment in the work environment for several reasons.

However, with current technology, it is possible to analyze texts and social media posts on emotion and sentiment using messages on internal social media — all using an army of RPA bots.

Of course, with technology that is still emerging, there are issues on ethics and privacy that need to be addressed.

RPA can help provide great insights into how employees feel and what can be done to better engage with them.