Alibaba Cloud ends 2023 as a key contributor to Malaysia’s digital transformation

• Alibaba Cloud was pivotal in Malaysia’s 2023 digital transformation.
• Alibaba Cloud’s tech and collaborations boosted Malaysian industries in 2023.
• Malaysia’s auto and finance sectors leapt forward in 2023 with Alibaba Cloud’s aid.

In 2023, Alibaba Cloud has been a key player in Malaysia’s journey towards digital transformation, significantly enhancing the technology landscape across multiple industries. This involvement has led to modernizing sectors like logistics, automotive, and financial services. By implementing Alibaba Cloud’s technology solutions, Malaysian businesses and public institutions have experienced a marked improvement in operational efficiency and customer engagement, strengthening their competitive stance in the digital world.

This year, Alibaba Cloud has bolstered various Malaysian businesses across industries such as logistics, automotive, and financial services, helping them in their digital transformation endeavors. These efforts have streamlined operations and spawned innovation, contributing to the digital advancement of these sectors.

Malaysian enterprises and public institutions have benefited from the partnership with Alibaba Cloud, achieving enhanced logistics efficiency, innovative financial services, and a boost in digital capabilities across sectors. Alibaba Cloud’s technology has been instrumental in optimizing business operations and elevating customer experiences, giving these entities a competitive advantage in the rapidly-evolving digital arena.

Kun Huang, the general manager of Malaysia at Alibaba Cloud Intelligence, expressed satisfaction with the impact of their advanced technologies on Malaysian businesses. Huang said that Alibaba Cloud was spearheading a shift towards digital excellence through strategic partnerships and innovative solutions. The company’s unwavering commitment to empowering Malaysian enterprises is central to its strategy, as it continues to contribute to building a digitally resilient and globally competitive business environment in Malaysia.

Alibaba Cloud pioneering digital solutions

In 2023, Alibaba Cloud expanded its reach in East Malaysia by partnering with two public service organizations, Sabah Credit Corporation (SCC) and SAINS.

SCC, a statutory body under the Sabah State Government, has enhanced its operations by adopting Alibaba Cloud’s enterprise mobile application studio (EMAS) superapp solution. This integration has streamlined SCC’s various applications, including YONO Finance, Sabah Pay, and YONOPay, into a unified mobile platform named YONO. This consolidation has helped SCC overcome technical challenges, accelerate its superapp development, and efficiently manage app lifecycles at a reduced cost through centralized management.

On the other hand, SAINS has initiated Malaysia’s first Alibaba Cloud private cloud program, significantly propelling digital transformation in East Malaysia. This initiative brings advanced cloud computing and innovative technology to various sectors in the region. Alibaba Cloud’s Apsara Stack solution, which provides flexible and reliable hosting services, is central to this development,  improving system recovery times after disruptions.

SAINS has always been at the forefront of application development since its inception. With advancements in mobile and cloud technologies, SAINS is adapting to increasing customer demands for application reliability and swift disaster recovery. To meet these expectations, SAINS is focusing on quick auto-recovery for client applications.

The infrastructure developed by Alibaba Cloud is tailored for hyperscaling and top-tier disaster recovery, aligning with SAINS’s growth objectives and stringent security protocols. A vital feature of this deployment is the establishment of two availability zones in Sarawak for disaster recovery, letting SAINS and the Sarawak Government run applications across these zones simultaneously, thus ensuring enhanced operational resilience and efficiency.

Driving automotive innovation: the Agmo EV superapp

Agmo Holdings Berhad, a Malaysian digital solutions leader, has collaborated with Alibaba Cloud to create the Agmo electric vehicle (EV) superapp. This innovative platform has transformed the EV user experience, offering real-time charging status monitoring and personalized energy consumption insights. The superapp has reshaped the user interface for EV enthusiasts, setting new standards in smart technology integration within the automotive industry.

The Agmo and Alibaba Cloud partnership combines local innovation and global technology expertise. This collaboration has positioned the Agmo EV superspp as a frontrunner in sustainable and connected mobility solutions in the region.

Alibaba Cloud digitally transforming financial services

Alibaba Cloud has significantly helped digitally transform Malaysia’s financial services industries (FSI), encompassing banking, insurance, securities, and fintech. Its services align with the Malaysian government’s Financial Sector Blueprint 2022-2026, catalyzing the nation’s digital transformation and financial sector innovation.

A notable example is Alibaba Cloud’s Infrastructure as a Service (IaaS) solutions, particularly supporting Malacca Securities’ M+ global app. This digital trading platform offers Malaysians an intuitive and interconnected trading experience, enabling them to make informed decisions in the global markets.

Additionally, Alibaba Cloud’s financial solutions have significantly benefited major Malaysian clients like Permodalan Nasional Berhad (PNB) and Touch’n Go Digital. Adopting these solutions ensures adherence to rigorous security standards crucial for Financial Services Institutions.

Elevating logistics with cutting-edge AI

Alibaba Cloud has been instrumental in advancing Malaysia’s logistics industry, as evidenced by the success stories of EasyParcel and Global Track. EasyParcel, an online delivery service, has enhanced its operations through Alibaba Cloud’s AI technology. This has led to optimized delivery routes and improved overall logistics efficiency, improving EasyParcel’s customers’ experience.

Global Track, a smart logistics service provider in Malaysia, has effectively implemented real-time tracking systems using Alibaba Cloud’s AI capabilities. This technology has provided unparalleled visibility into the movement and security of goods, enhancing the security of the supply chain and offering valuable insights for optimizing business operations.

These success stories from EasyParcel and Global Track testify to Alibaba Cloud’s ability to combine global technological expertise with local innovation. This collaboration underscores Alibaba Cloud’s commitment to fostering a digitally resilient and efficient business landscape in Malaysia, enhancing customer experiences across various sectors.

Sustainability goals: Alibaba Cloud’s green initiatives

Alibaba Cloud supports various Malaysian industries in their sustainability efforts, including asset management, manufacturing, and the internet sector. This support centres around their energy expert platform, a Software-as-a-Service solution for sustainability and carbon management. This initiative aligns with Malaysia’s goal to achieve carbon neutrality by 2050.

The AI-driven energy expert platform enables enterprises to efficiently track, analyze, and manage carbon emissions from daily business activities. This collaboration between Alibaba Cloud and local enterprises accelerates business innovation, focusing on sustainable growth and helping companies manage their carbon neutrality strategies through data intelligence and AI technologies.

Key Malaysian companies are utilizing Alibaba Cloud’s energy expert solutions to advance their sustainability goals. UEM Edgenta Bhd has integrated this solution into its Edgenta NXT platform, automating the carbon emission calculation and certification process.

Meanwhile, Hond Tat Industries Sdn Bhd, a manufacturer of disposable hygiene products and polyethylene packaging, uses the platform to provide clearer information about carbon footprint reduction in its manufacturing processes. These efforts are part of a broader movement towards sustainable development in the Malaysian business landscape.

Overall, Alibaba Cloud’s contributions in 2023 have been pivotal in shaping a digitally advanced and sustainable future for Malaysia, demonstrating the company’s ability to blend global technological expertise with local innovation and commitment to fostering a digitally resilient business landscape.

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