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INSIGHTS

Nestlé works on building transparency in the supply chain. Source: Shutterstock

HOW BRANDS USE TECH

Nestlé joins hands with BCG and WWF Australia for blockchain project

As customers look for cosmetics online, L’Oréal brings delivers experiences. Source: Shutterstock

AUGMENTED REALITY

L’Oréal leverages AR acquisition to delight Amazon Beauty customers

Maersk's customers can ow book shipping containers online. Source: Shutterstock

DIGITAL TRANSFORMATION

Maersk digitizes and simplifies its container booking process

DHL is betting on digital twins to help further optimize operations. Source: Shutterstock

DHL believes digital twins will revolutionize logistics operations

Here's why CPQ software is key for most organizations. Source: Shutterstock

Can CPQ software help further your digital transformation agenda?

Shiseido uses technology to create new streams of revenue

Shiseido uses technology to create new streams of revenue

Measuring the return on experience is critical for brands. Source: Shutterstock

Understanding the why and how of measuring return on experience

Germany's Federal Criminal Police Office is quite hands on with cybercrime investigations. Source: ShutterstockGermany's Federal Criminal Police Office is quite hands on with cybercrime investigations. Source: Shutterstock

A glimpse into how Europe’s top cops deal with cybercrime

Tomorrow's intelligent devices open up a world of possibilities. Source: Shutterstock

ARTIFICIAL INTELLIGENCE

Capturing the UN’s thoughts on the future of AI and robotics

Airlines that leverage data and digital solutions can provide a great experience to customers. Source: Shutterstock

IATA says digital transformation to help deliver a better CX

It's no surprise that RPA is gaining traction in the market. Source: Shutterstock

RPA is now the world’s fastest growing enterprise software category

Gen Z shoppers aren't easy to please. Source: Shutterstock

Here’s everything you need to know about marketing to Gen Z

Apple first introduced PWAs more than a decade ago, and now the world is warming up to the idea. Source: Shutterstock

Do customers want businesses to develop PWAs instead of apps?

Standard Chartered bank organizes the annual Standard Chartered Marathon in many parts of the world. Source: Shutterstock

Can banks use data to delight customers while ensuring privacy?

How does Marriott wow customers and provide them with a good CX? Source: Twitter/Marriott International

How Marriott International uses technology to delight its guests

It's not easy to make customers happy but it looks like Adidas is doing something right. Source: Shutterstock

DIGITAL TRANSFORMATION

Analysts offer key tips to help companies survive digital disruption

E-commerce companies can do more with search ads. Source: Shutterstock

DIGITAL MARKETING

Here’s how e-commerce companies could sell more on search

Here's why bankers need to think harder about their digital goals. Source: Shutterstock

Interview: Digital transformation in banks should be about the customer

2019 Winners at the Frost & Sullivan event. Source: Frost & Sullivan

Frost & Sullivan recognizes key innovators in Southeast Asia

Customers have a choice when it comes to their electricity provider. Source: Shutterstock

Do energy companies such as PacificLight need to worry about CX?