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FARAI MUSA

Constantly immersed in digital transformation and CX insight-rich environments, I speak to thought leaders to share new and exciting ideas with our audiences.

Unless businesses study their processes, understanding change will be quite difficult. Source: Shutterstock

The CIO’s guide to digital transformation through process mining

Here's why you should get RPA into your contact center. Source: Shutterstock

Why RPA-fying your contact center is a CX (not IT) decision

Digital transformation isn't easy say business leaders. Source: Shutterstock

Business leaders struggling to succeed with digital transformation

As businesses in the hospitality industry seek to deliver enhanced CX for increasingly discerning consumer population, they have turned to the emerging technologies to do so. Source: Shutterstock

How is technology transforming CX for hospitality businesses?

Here's why CPQ software is key for most organizations. Source: Shutterstock

Can CPQ software help further your digital transformation agenda?