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  • Insights
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POPULAR TOPICS
DIGITAL MARKETING
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ARTIFICIAL INTELLIGENCE
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BIG DATA
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FARAI MUSA


Constantly immersed in digital transformation and CX insight-rich environments, I speak to thought leaders to share new and exciting ideas with our audiences.

Unless businesses study their processes, understanding change will be quite difficult. Source: Shutterstock
BUSINESS INTELLIGENCE

The CIO’s guide to digital transformation through process mining

Farai Musa | 1 November, 2019

Here's why you should get RPA into your contact center. Source: Shutterstock
AUTOMATION

Why RPA-fying your contact center is a CX (not IT) decision

Farai Musa | 7 October, 2019

Digital transformation isn't easy say business leaders. Source: Shutterstock
DIGITAL TRANSFORMATION

Business leaders struggling to succeed with digital transformation

Farai Musa | 12 September, 2019

As businesses in the hospitality industry seek to deliver enhanced CX for increasingly discerning consumer population, they have turned to the emerging technologies to do so. Source: Shutterstock
CX

How is technology transforming CX for hospitality businesses?

Farai Musa | 9 August, 2019

Here's why CPQ software is key for most organizations. Source: Shutterstock
ANALYTICS

Can CPQ software help further your digital transformation agenda?

Farai Musa | 3 July, 2019

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