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ML can intelligently forecast the likelihood of someone performing an act that is high risk and ping to provide protection automatically. Source: Shutterstock

AI as a standalone service will be a missed opportunity says Tune Protect

Businesses can leverage interactive videos and live interviews to make the human experience more pronounced. Source: Shutterstock

Why data needs human insight for compelling CX

AR, VR, and multi-screen experiences is what new-age app development is all about. Source: Amy Osborne / AFP

The CXO’s guide to enterprise-grade multiexperience applications

The automation part of CRM can help keep the business operations lean while CX will still be ace. Source: Shutterstock

How small businesses can benefit from a CRM

SmartBite deploys emerging technology such as AI and ML in its bid to simplify the way working professionals eat. Source: Shutterstock

How SmartBite is tapping into AI to optimize food delivery

In the competitive digital arena, retailers will need all the technology they can get to turbocharge the CX. Source: Shutterstock

ARTIFICIAL INTELLIGENCE

The future of retail is in technology

WeChat Pay works seamlessly for merchants as it only requires the display of a QR code. Source: WeChat Pay Malaysia

How is WeChat bringing its e-wallet to Malaysia’s crowded marketplace?

Here's why OCBC's Group VP Dilip Krishan advocates open banking. Source: Shutterstock

Why OCBC Bank’s VP believes open banking can enhance CX

Retailers on the e-commerce platform will benefit the most from the increase in traffic and engagement levels. Source: Shutterstock

Lazada deploys shoppertainment to turbocharge CX

'New Retail' is the disappearing of the boundary between offline and online commerce. Source: AFP

Alibaba’s New Retail to lead to better customer experience