CRM - Tech Wire Asia

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CRM

Salesforce's Einstein GPT and Microsoft's Dynamics 365 signal generative AI taking over CRM

Salesforce’s Einstein GPT and Microsoft’s Dynamics 365 signal generative AI taking over CRM

SAP overtook Salesforce, Oracle and Adobe when it cames to serving the B2B digital commerce market

Adobe, Oracle, Salesforce – who leads in B2B digital commerce?

An omnichannel retail strategy can help traditional retail chains looking to survive (and thrive) in the new digital-heavy retail reality

How Walmart India ramped up its omnichannel retail experience

A 3D render of a modern generic smart phone screen emanating small pixels at random that build up to form and illuminate the word Augmented Reality

Is Augmented Reality the future of contact-free shopping?

After facing customer backlash, David Jones Australia retail stores move its customer services to Amazon Connect and Salesforce Service Cloud

Why Aussie department store David Jones went cloudwards for CX

A 7-Eleven Australia convenience store in Sydney's central business district.

Why 7-Eleven Australia is using facial recognition in stores

Intelligent process automation (IPA) is set to boom in APAC.

Get ready for the rise of ‘intelligent’ RPA in APAC

Research shows bold, calculated moves by business leaders in times of crisis can accelerate digital transformation & lead companies out of dark times.

How CEOs can lead a post-pandemic digital recovery

With e-commerce flourishing, retail stores aren't exactly busy. Source: Shutterstock

AI at your service: What can it do for the e-commerce industry?

5G connectivity is set to disrupt how enterprises implement technology. Source: Shutterstock

How can businesses use 5G to better leverage cloud computing?

APAC businesses are catching up with their Western counterparts in HR tech adoption, a new study finds. Source: Shutterstock

What is driving APAC’s rising HR tech adoption trend?

With the rapid advancements of business technology suitable for restaurants, the establishments have to quickly adapt or suffer bad reviews. Source: Shutterstock

Can digital tools really help restaurants delight their customers?

Hiring? Use technology to create positive candidate experiences. Source: Shutterstock

Can technology help create positive candidate experiences?

With the help of AI, marketers can improve customer segmentation to deliver more effective digital marketing campaigns. Source: Shutterstock

How to use AI to improve customer segmentation

How CRM helps businesses engage customers better. Source: Shutterstock

Why you should never underestimate the power of your CRM

AI is being deployed by both brick-and-mortar businesses, as well as online retailers to tap into its analytics capability to yield data that can help them more enhanced and personalized customer experience. Source: Shutterstock

How retailers can leverage AI to wow customers

As businesses rapidly move to public cloud services, they will become increasingly dependant on third-party networks and infrastructures. Source: Shutterstock

Moving to the cloud? Here are some factors to consider

By 2019, digital revenue will account for 21 percent of Malaysia's GDP. Source: Shutterstock

21pc of Malaysia’s GDP will be digitized by 2022 says IDC

Companies with impeccable CX strategies and implementation often reap the benefit in many ways, including increased customer satisfaction rates, reduced customer rate, and increased revenue. Source: Shutterstock

How to create a great CX strategy for your business

Singapore's business leaders admitted to difficulties in managing expectations of the three main blocs that they serve. Source: Shutterstock

How technology boosts creativity in the workplace